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My mothers kindle has suddenly stopped connecting to her…

Customer Question
Hi. My mothers kindle...

Hi. My mothers kindle has suddenly stopped connecting to her home wifi. I managed to connect it to my phone using hotspot. MY own kindle connected easily with her home wifi... Tried turning it off and on - but it still does not show as an option. I also tried to connect manually typing in the wifi name and password... Any other suggestions ?

Technician's Assistant: Does your network appear in the Wi-Fi list on your Kindle?

Yes

Technician's Assistant: Are other devices (computer, phone, etc.) connecting to the router?

Yes

Submitted: 8 months ago.Category: E-Readers
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Answered in 5 minutes by:
12/19/2017
Electronics Technician: Cris, Technician replied 8 months ago
Cris
Cris, Technician
Category: E-Readers
Satisfied Customers: 7,018
Experience: A technician which covers all grounds including E-Readers.
Verified
Hi thanks for using JustAnswer.com I am Cris and will be glad to assist. Please ignore phone and remote request they are automated through the website.Which Kindle model is having the issue?
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