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Recently my husband was given a kindle that was previously
Recently my husband was given a kindle that was previously owned by a family member. I have been trying to set it up but have been unable to do so. I set up an Amazon account and that is fine and it i… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I get an error message repeatedly while trying to register
I get an error message repeatedly while trying to register my kindle … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I have a Fire HD 10 Tablet with Alexa, 10.1" HD Display, 16
I have a Fire HD 10 Tablet with Alexa, 10.1" HD Display, 16 GB, and cannot register it no matter what I do. I cannot deregister because it says it's never been registered. I have had it since December… read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,931 satisfied customers
Lost password originaly set. About two weeks ago. Lets try
Lost password ***** set JA: When could you last access your device? Customer: about two weeks ago JA: Have you tried a Factory Reset? The E-reader Expert can walk you through this to ensure you don't … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I've tried repeatedly to register a second Kindle. The
I've tried repeatedly to register a second Kindle. The message I get is "Unable to Connect ... There was an error while registering your Kindle. Please try again later." I've tried and tried, and even… read more
Md. Sadique
Md. Sadique
self employed
Diploma in applied electronics
1,824 satisfied customers
I hadn't used my Kindle for a while and when it asked if I
I hadn't used my Kindle for a while and when it asked if I wanted to reset I said yes. Don't want to re register; but just go back to what I had already registered … read more
Josh
Josh
Technician
22,962 satisfied customers
I have an old kindle touch which I am trying to register.
Hi Pearl, I have an old kindle touch which I am trying to register. Even though the kindle is connected to my wi-fi and I have verified that my amazon username and password ***** correct, I keep getti… read more
Josh
Josh
Technician
22,962 satisfied customers
My 3rd generation kindle keyboard will not connect properly
My 3rd generation kindle keyboard will not connect properly to wifi so can't download books ordered. Tried everything suggested by kindle support but not working … read more
Josh
Josh
Technician
22,962 satisfied customers
I have a kindle 2.5.4 and I went back to factory defaults
I have a kindle 2.5.4 and I went back to factory defaults and now it won't register and I can't retrieve my books … read more
Louie
Louie
Senior Technician
Associate Degree
10,611 satisfied customers
I have a new kindle (replacing my old kindle) and I am
I have a new kindle (replacing my old kindle) and I am having trouble registering. It is not recognize my Amazon login ID and password. … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
8,612 satisfied customers
I dereigstered my Kindle Generation 2 and then did an
i dereigstered my Kindle Generation 2 and then did an software update to 2.5.8. All of that went fine. However, when I go to register it again, it says "your Kindle is unable to connect at this time. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,931 satisfied customers
I have just purchased my Kindle Paperwhite & I can't turn it
I have just purchased my Kindle Paperwhite & I can't turn it off completely. It will give me a screen that allows me to turn off the screen but when I pick it up later it is still turn on. I've tried … read more
Cory
Cory
Vocational, Technical or Trade Scho
636 satisfied customers
I chatted with Ashrik yesterday (Order #16085333-63})
I chatted with Ashrik yesterday (Order #16085333-63}) regarding my Kindle. We did not complete problem. I cannot get the books I purchased on the Kindle. It appears that because the Kindle was reset t… read more
Cris
Cris
1,311 satisfied customers
using Kindle touch, latest software version. Cant get windows
using Kindle touch, latest software version. Can't get windows PC to recognize kindle when plugging into USB port. 1. I've restarted the computer 2. I've restarted the kindle 3. I've tried a different… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
Hi I have a kindle 3.4 B006 I want to buy walking dead graphic
Hi I have a kindle 3.4 B006 I want to buy walking dead graphic novel when i tried to buy it said update needed. i went to amazon.com to update when I try to download update on the kindle it is grayed … read more
Josh
Josh
Technician
22,962 satisfied customers
I have my sisters kindle, I have used it before deregistering
I have my sister's kindle, I have used it before deregistering her and registering me. I accidently deleted the device on my manage my devices area of amazon. Now it wont let me register at all. It sa… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,303 satisfied customers
My Kindle will not connect to the Kindle Store. The message
My Kindle will not connect to the Kindle Store. The message says it can't connect, try later, and if the problem persists please restart etc. I have restarted it from the 'settings' menu, but no luck.… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor's Degree
138 satisfied customers
have had my latest generation kindle for two months, i have
have had my latest generation kindle for two months, i have bought books on and have been reading them. I went to purchase more book and it said i wasnt registered. tried resetting and also restrored … read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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