E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

I bought a new kindle fire less than 3 months ago and it has…

Customer Question
I bought a new...

I bought a new kindle fire less than 3 months ago and it has already frozen and inoperable. is there any kind of warranty

Technician's Assistant: When did you last charge your Kindle Fire?

Sat morning it still had 37% charge when it froze

Technician's Assistant: Have you tried a force reboot (pressing and holding the power button for a minute)?

Yes it does nothing

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

Is it a lost cause I think I am going thru kindle withdrawl

Submitted: 7 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 5 minutes by:
12/18/2017
Electronics Technician: Richard, Customer Service replied 7 months ago
Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 47,167
Experience: Avid repairer and trouble shooter of E-Readers
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

When you hold the power button for 60 seconds then release.

Did the screen turn off?

Ask Your Own E-Readers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Dan T. Your Own Question
Dan T.
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 142
142 Satisfied Customers
Experience: DoD master electronics technician

Dan T. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
My kindle fire HD 7 generation is less than 6 months old and
My kindle fire HD 7 generation is less than 6 months old and will not charge. … read more
Richard
Richard
Customer Service
47,167 satisfied customers
When I go to insert image and try to choose a file the
when I go to insert image and try to choose a file the screen goes to Select images and remains blank with a circle rotating ..try to stop by pushing the done sign at upper right hand corner but no re… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
I plugged reader in a few days ago to charge battery for the
I plugged reader in a few days ago to charge battery for the second time. Kindle will neither turn on nor show battery status. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I have a Kindle Paperwhite that just froze on the home
I have a Kindle Paperwhite that just froze on the home screen. I have recharged it and rebooted it but it stays frozen… read more
Thomas
Thomas
IT Manager
Associate Degree
983 satisfied customers
I have a Kindle fire and when I plugged it in to be charged
I have a Kindle fire and when I plugged it in to be charged the connection seemed loose so I got a new charger and my Kindle fire will not turn on. The green power light will come on for about 2-3 sec… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
While reading my Kindle just froze on a page-type is not even
While reading my Kindle just froze on a page-type is not even (light & dark-will not return to home or turn off… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I have a kindle fire HD regular size. I received it for an
I have a kindle fire HD regular size. I received it for an Xmas gift December 2012. At 11:13 am eastern time today it froze up on me. I was on Accu weather watching a radar loop for Charleston SC. It … read more
Thomas
Thomas
IT Manager
Associate Degree
983 satisfied customers
My Amazon Kindle froze briefly a few days ago, but froze this
My Amazon Kindle froze briefly a few days ago, but froze this morning while I was reading it, It is still frozen, I can't even turn it off completely and the green batery light is on continuesly. My k… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
My Kindle Fire will not charge. I can use it only when it is
My Kindle Fire will not charge. I can use it only when it is plugged to a recepticle. This morning, all it will do is show Kindle Fire; not let me go to my book to read. I bought it at BestBuy in Lafa… read more
Andy
Andy
Ereader Expert
MS Electrical Engineering
1,005 satisfied customers
My sons kindle is frozen. Do we need to send it in for repair?
My son's kindle is frozen. Do we need to send it in for repair? If so, where? Can you help us?… read more
Simit
Simit
Bachelor\u0027s Degree
2,001 satisfied customers
My power connector is not working on my Kindle Fire and I cannot
My power connector is not working on my Kindle Fire and I cannot charge it. I have tried the power cord that came with it and I bought a new one thru Amazon thinking that it was the cord but it appear… read more
Daniel
Daniel
Bachelor\u0027s Degree
1,568 satisfied customers
I have an e reader, have had it for years so its like 1st generation
I have an e reader, have had it for years so its like 1st generation The screen is dark - I can see there is text on the screen, but there is not enough contrast to read… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
My Kindle has recently stopped working. The screen displays
My Kindle has recently stopped working. The screen displays less than half of the text. I have turned it off and on again, and I have tried charging it fully. Nothing works. I think it may have to do … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I fell asleep while reading my Kindle last night and when I
I fell asleep while reading my Kindle last night and when I woke up this morning it was on the floor. My floor is carpeted and the most it could have fallen is 3 ft.. It never went back to its auto-of… read more
Steve G.
Steve G.
Engineer
593 satisfied customers
I rec. a Kindle less than a year ago and love it. While reading
I rec. a Kindle less than a year ago and love it. While reading Zero Day it froze. I thought it was the battery so I charged it until the light became green. It is still frozen. HELP… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
My kindle is screen is frozen. I have held switch on for 30
My kindle is screen is frozen. I have held switch on for 30 seconds and nothing. I tried to charge and light does not show anything yellow or green. Kindle was working fine and decided to charge becau… read more
namstech
namstech
Software Development Engineer
Master's Degree
9 satisfied customers
my kindle accidently wa sat upon and nowwhen turned on green
my kindle accidently wa sat upon and nowwhen turned on green light goes out after a few seconds ( it has been charged ) and screen has a frozen kind of picture which is llike a half home screen loaded… read more
namstech
namstech
Software Development Engineer
Master's Degree
9 satisfied customers
Tried the Experimental section and my Kindle froze . Yes,
Tried the Experimental section and my Kindle "froze" . Yes, it is fully charged 3G, purchased less than 4 months ago.… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x