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I just changed my password but Amazon does not seem to know…

Customer Question
I just changed my...

I just changed my password ***** Amazon does not seem to know it. This is not my first problem, it happened more.

Technician's Assistant: When could you last access your Amazon device?

This is a new devisce I try6 to set up.

Technician's Assistant: Did you try resetting through Amazon's online password ***** tool?

Yes my password *****

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

NO this is my secod Kindle the other one did not work anumore

Submitted: 7 months ago.Category: E-Readers
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Answered in 25 minutes by:
12/17/2017
Electronics Technician: Aparna Indresh,
 replied 7 months ago
Aparna Indresh
Category: E-Readers
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Electronics Technician: Aparna Indresh,
 replied 7 months ago

May I know the exact make and model of your kindle?

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Customer reply replied 7 months ago
This is not only on my new Kindle but on my computer as well.
Customer reply replied 7 months ago
Amazon does not seem to accept my new passwords. This seems to happen regularly.
Electronics Technician: Aparna Indresh,
 replied 7 months ago

Okay, I understand your concern may I have your Amazon ID so that i can check for the reset options from my side?

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Customer reply replied 7 months ago
My amazon ID is my e-mail. I do need to speak with the US. You are Canada?
Electronics Technician: Aparna Indresh,
 replied 7 months ago

Sorry for any inconvenience caused you have reached just answer . JustAnswer is a question and answer site and not affiliated with [Amazon]. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

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Customer reply replied 7 months ago
My problem is with Amazon and my password, I keep changing passwords, but nothing seems to work with them.Thank you for trying, but you can not help me I understand.! Goodbye.
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