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Related E-Readers Questions
I've not used my paperwhite for well over a year. I have
hi I've not used my paperwhite for well over a year. I have just tried to turn it on and not surpisingly the screen is showing an empty battery symbol with an exclamation mark in the middle og it. I h… read more
Randy***** CellTech
Randy***** CellTech
1,851 satisfied customers
When not in use, I keep my reader in its zippered cover. I
When not in use, I keep my reader in its zippered cover. I hadn't used it for several months and when I opened the cover to use it I turned it on and it showed an unfamiliar graphic which seemed to de… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
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I have a first gen paperwhite. I do NOT have a critical
I have a first gen paperwhite. I do NOT have a critical battery message, but it acts as though it is in that state. The charging light is solid yellow and even leaving it plugged in overnight has not … read more
Harry
Harry
2,299 satisfied customers
I think the battery is dead. 3 days ago. but it didn't seem
3 days ago. but it didn't seem to completely charge as the battery symbol in the upper right still had the lightening bolt in it.. Now the battery symbol show up on a black bacground screen with just a bi of red and the lightening bolt is outside the symbol … read more
Randy***** CellTech
Randy***** CellTech
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I have a Kindle D00901 and the screen is just, even though I
I have a Kindle D00901 and the screen is just white, even though I have charged it and the green light shows it is fully charged. How do I reset without losing my books … read more
Aric
Aric
Technician
Run A/V and repair business for over
48,440 satisfied customers
I plugged reader in a few days ago to charge battery for the
I plugged reader in a few days ago to charge battery for the second time. Kindle will neither turn on nor show battery status. … read more
Josh
Josh
It Support Specialist
Associate Degree
754 satisfied customers
Kindle book battery is empty, won't charge, charge indicator
Kindle book battery is empty, won't charge, charge indicator light doesn't come on. … read more
Nathan
Nathan
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I think my kindle has died. It will no longer connect to the
I think my kindle has died. It will no longer connect to the internet so I cant download and/or buy books … read more
Nathan
Nathan
Bachelors of Science
25,031 satisfied customers
I purchased a refurbished Kindle paperwhite 3 or 4 months
I purchased a refurbished Kindle paperwhite 3 or 4 months ago. Now the display is all messed up and you can't go to "Home". … read more
Louie
Louie
Senior Technician
Associate Degree
10,616 satisfied customers
It seems like it froze up. can't charge, turn page or get in
it seems like it froze up. can't charge, turn page or get in the apps on top . … read more
Louie
Louie
Senior Technician
Associate Degree
10,616 satisfied customers
When i plug in the charger, the light goes on for about 10
when i plug in the charger, the light goes on for about 10 seconds, and then goes off. i assume it is not charging. if so, why not, and what do i need to do? … read more
Nathan
Nathan
Bachelors of Science
25,031 satisfied customers
I can't get my kindle to charge. The ***** *****ght is on but
I can't get my kindle to charge. The ***** *****ght is on but the battery on the screen does not show the charging symbol. I have tried to reset with no luck.… read more
Nathan
Nathan
Bachelors of Science
25,031 satisfied customers
Have not used my Kindle for several months. Plugged it in
Have not used my Kindle for several months. Plugged it in to charge. XXXXX XXXXXght goes on for a minute or so then turns green. Screen shows battery with sliver of black plus picture of charging cord… read more
Cory
Cory
Vocational, Technical or Trade Scho
636 satisfied customers
I thought Id turned my Kindle off after the last use a few
I thought I'd turned my Kindle off after the last use a few weeks ago. But when I got it out today there was a white screen with a battery symbol and a picture of a USB , an arrow, and an electric sym… read more
Thomas
Thomas
IT Manager
Associate Degree
1,553 satisfied customers
I have been charging my battery and it does not take the charge....book
I have been charging my battery and it does not take the charge....book is quite new - a few months.… read more
Thomas
Thomas
IT Manager
Associate Degree
1,553 satisfied customers
My Kindle model No.D0110 IC9599A-o725 FCC ID ZEG0725 has started
My Kindle model No.D0110 IC9599A-o725 FCC ID ZEG0725 has started displaying what looks like a battery above a USB plug arrow Z on its side. What has happened please and what do I need to do to get it … read more
Dr. Fix-It
Dr. Fix-It
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1,379 satisfied customers
My Kindle was a gift approximately a year ago but I have had
My Kindle was a gift approximately a year ago but I have had trouble with the battery life for several months now. It will not hold a charge so i can only use it plugged in. After it has been unplugge… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My Kindle is not working as it should. It quit about four
My Kindle is not working as it should. It quit about four days ago after it was charged. During my charging it, it turned green but didn't unplug it right away. in a few minutes it turned yellow again… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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