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It wont accept my sign in and password. It's been awhile.

Customer Question
It wont accept my...

It wont accept my sign in and password

Technician's Assistant: When could you last access your device?

It's been awhile. This is a new device. I just reset my password

Technician's Assistant: Have you tried a Factory Reset? The E-reader Expert can walk you through this to ensure you don't lose your e-books and other data.

I have not

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

I cant think of anything

Submitted: 7 months ago.Category: E-Readers
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Answered in 6 minutes by:
12/17/2017
Electronics Technician: Aparna Indresh,
 replied 7 months ago
Aparna Indresh
Category: E-Readers
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Customer reply replied 7 months ago
Don't bother. My device just accepted my log in. Thanks for your help
Electronics Technician: Aparna Indresh,
 replied 7 months ago

Thank you for your response please reach out to us if you need any technical assistance.

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