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Keeps saying authenicating but then says authenication

Customer Question
Keeps saying authenicating but...

Keeps saying authenicating but then says authenication problem but does not tell me how to fix it

Technician's Assistant: What brand and model of e-reader do you have?

Kindle fire

Technician's Assistant: How old is your Kindle Fire?

Less than a year

Technician's Assistant: What have you tried so far with your Kindle Fire?

Just did the connect to internet and that is all , don't know what else to do

Submitted: 7 months ago.Category: E-Readers
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Answered in 4 minutes by:
12/16/2017
Electronics Technician: Randy Boman, Technician replied 7 months ago
Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 10,501
Experience: E-Reader Technician
Verified

Hi ,
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
My goal is to give you the best experience possible!

Are you sure that you have the correct WiFi password?
What is the brand/model of your WiFi router?

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