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My kindle fire says that it is connected to my router but
My kindle fire says that it is connected to my router but does not have internet access. My other devices (computer, smart phones) work just fine. Sounds like there is something wrong with the fire. W… read more
Josh
Josh
It Support Specialist
Associate Degree
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I have a kindle fire and need some help please. Not really
hello, I have a kindle fire and need some help please … read more
Richard
Richard
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IT Manager, Consultant
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My kindle fire says the sim card is not working support is
my kindle fire says the sim card is not working support is telling me i need t0 pay 200 dollars with an itinerant card to fix an infection … read more
Richard
Richard
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IT Manager, Consultant
5,922 satisfied customers
I have a new fire HD 8 and I am not sure how to work it, I
I have a new fire HD 8 and I am not sure how to work it, I thought it would have my books and audio books and movies from my kindle that stopped working a few weeks ago, by the way was only a year old… read more
Thomas
Thomas
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It plays an audible book for a few seconds and then pauses.
It plays an audible book for a few seconds and then pauses. … read more
Josh
Josh
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Associate Degree
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My daughter's kindle won't connect to wi-fi all of a sudden,
my daughter's kindle won't connect to wi-fi all of a sudden, it say there is an Authentication problem … read more
Michael Hannigan
Michael Hannigan
Bachelor's Program
4,281 satisfied customers
I download audiobooks to my kindle but sometimes the kindle
I download audiobooks to my kindle but sometimes the kindle will not play them and says it needs to be on the internet. This does not makes sense if I have ALREADY downloaded them to my fire, right? … read more
Richard
Richard
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Actually it is my Kindle fire 5th generation. I just
Actually it is my Kindle fire 5th generation. I just received a new one replacing one that would not charge. Now the new one won't connect to my wireless network and I have tried everything that the h… read more
Richard
Richard
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I have a kindle but it that comes on with the amazon screen
i have a kindle but it that comes on with the amazon screen its only two years old but it says that amazon system recovery 3e is what i need how do i get it past this screen. i've tried the options it… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,284 satisfied customers
I cannot connect my Kindle to my wifi and ATT isn't much
I cannot connect my Kindle to my wifi and ATT isn't much help. Is it possible the kindle has "died" It is about 5 years old. … read more
Richard
Richard
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IT Manager, Consultant
5,922 satisfied customers
I recently had a problem with my modem or whatever you call
i recently had a problem with my modem or whatever you call the device that streams internet into my house. the ATT tech replaced it and now my Kindle can't find the internet to log onto. … read more
Cris
Cris
1,310 satisfied customers
I have followed your suggestions a half-dozen times
I have followed your suggestions a half-dozen times including eliminating my cookies, new passwords, etc, but NOTHING WORKS!!! I am NOT able to access my books. I have had HERITAGE QUEST online for tw… read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,922 satisfied customers
After I changed my Yahoo password a year ago, my Kindle
After I changed my Yahoo password ***** year ago, my Kindle would not connect to the internet or my router. I finally got an email from Yahoo to allow service to less secure devices. I did it! Now mon… read more
Viet - Printer Tech
Viet - Printer Tech
Computer Technican
Bachelor's Degree
5,224 satisfied customers
I've deregistered my 6 month kindle fire hd7 online and on
hi! I've deregistered my 6 month kindle fire hd7 online and on the device - so i can solve registration issues I've been having recently - i could not access my amazon account though the internet othe… read more
Josh
Josh
It Support Specialist
Associate Degree
753 satisfied customers
my kindle fires battery is depleted and says battery too low
my kindle fires battery is depleted and says battery too low to power on...even when i have it plugged in to the charger cord. it will not charge. i have had it on charge all day. help… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,284 satisfied customers
After working without problems, i have authentication failed
After working without problems, i have authentication failed each time i try to start. I notice that the rectangle upper right corner stays empty even after being charged over night. Help. I 've just … read more
Thomas
Thomas
IT Manager
Associate Degree
1,553 satisfied customers
I have just tried to acitvate my kindle and I cant authenicate
I have just tried to acitvate my kindle and I can't authenicate a wi fi connection. What do I do?… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,284 satisfied customers
My Kindle Fire wont accept a charge for more than a couple
My Kindle Fire won't accept a charge for more than a couple of minutes. I have tried the re-boot by holding the on-off button for 20 seconds and then starting it up again. It won't immediately start c… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
539 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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