E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

Its in USB drive mode and wont move. Its a paper. HP

Customer Question
HI Its in USB...

HI Its in USB drive mode and wont move

Technician's Assistant: What brand and model of e-reader do you have?

Its a white paper

Technician's Assistant: What's the brand and model of your printer?

HP MPF-M277dw

Technician's Assistant: How long has this been going on with your MPF-M277DW?

Nothing to do with my printer. Its the Kindle White paper jammed in USB drive Mode

Submitted: 7 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 5 minutes by:
12/16/2017
Electronics Technician: Aric, Technician replied 7 months ago
Aric
Aric, Technician
Category: E-Readers
Satisfied Customers: 47,471
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

Ask Your Own E-Readers Question
Electronics Technician: Aric, Technician replied 7 months ago

The problem you're having is often due to the software in the Kindle locking up and it needing to be rebooted. To do this, simply press and hold the power button on the bottom of the Kindle for 40 FULL seconds, then release and wait a full minute for it to reboot (do no press anything else within that minute).

If this does not cure the issue, try that reset up to THREE TIMES and wait the full minute to see if it reboots.

Ask Your Own E-Readers Question
Customer reply replied 7 months ago
its a kindle whitepaper
Customer reply replied 7 months ago
Taken out of laptop and has repaired its self. Dont call.Its fixed
Electronics Technician: Aric, Technician replied 7 months ago

I know it's a Kindle Paperwhite- I posted instructions on how to reset a Paperwhite- can you see them?

Ask Your Own E-Readers Question
Customer reply replied 7 months ago
Aric , DON'T CALL . ITS FIXED ITSELF
Electronics Technician: Aric, Technician replied 7 months ago

I'm glad it corrected itself (I'm not calling! Also I am unavailable by phone- the website sends those offers automatically). If you ever get stuck again- follow those instructions above.

Let me know if you need further assistance. Also, before you go, could you please click a POSITIVE RATING (by scrolling all of the way to the top of the page, and clicking 3-5 stars), so that I am credited for working with you today?

Ask Your Own E-Readers Question
Electronics Technician: Aric, Technician replied 7 months ago

Do you need further assistance with this?

Ask Your Own E-Readers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Aric Your Own Question
Aric
Aric
Aric, Technician
Category: E-Readers
Satisfied Customers: 47,471
47,471 Satisfied Customers
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company

Aric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
I was recharging my Kindle as I ordinarily do - direct
I was recharging my Kindle as I ordinarily do - direct connect to outlet not computer. My Kindle seems frozen with the error message USB Drive Mode. If you want to read or shop on your Kindle while co… read more
Benimur
Benimur
Senior Technician
Associate Degree
13 satisfied customers
My kindle paper, my kindle paperwhite came with a USB
my kindle paperwhite came with a USB charger. I plugged it into my computer to charge and now I cannot get it back on. It remains on "USB drive mode". Not sure what that means. I cannot even turn it off. It would have been easier if it had been sent with an outlet plug. Please help. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
How do I transfer books from my old kindle to my new paper
How do I transfer books from my old kindle to my new paper white? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Will not turn page worked yesterday morning ,not later in
will not turn page worked yesterday morning ,not later in the day . it's a kindle paper .white 6 . appr.3 years old … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
My kindle paper is not responding to touch. If I do get it
My kindle paper white is not responding to touch. If I do get it to open the upper tool bar won't fo away, pop ups don't respond,etc … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
My Kindle won' t open. It is in USB Drive Mode. This has
My Kindle won' t open. It is in USB Drive Mode. This has never happened before and I don't know how to change it. … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
I have a used kindle paper white that i never got around to
i have a used kindle paper white that i never got around to registering to me. i fried half it's screen the other day. so I can't even get the id number of the device. ??????? … read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
Why does my kindle paper need to have router log in
why does my kindle paper white need to have router log in reinstalled weekly … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I have a Kindle paper white and I shut it off and now it wont
I have a Kindle paper white and I shut it off and now it wont turn on. I put it on the charger all night and it still had an orange light on it this morning. The green light stays on all the time too.… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
Was reading and it jammed wont move at all have tried plugging the usb but nothing happens
Was reading and it jammed wont move at all have tried plugging the usb but nothing happens , I have been left with the last page I was reading… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
I have several e-books I would like to transfer from my PC
I have several e-books I would like to transfer from my PC to my Kindle Fire. How do I go about doing this? The books currently are PDFs.… read more
Andy
Andy
Ereader Expert
MS Electrical Engineering
1,005 satisfied customers
I am unable to connect my Kindlle to my wireless network since
I am unable to connect my Kindlle to my wireless network since I changed the settings on my wireless. I have entered the new information on my Kindle, but it won't connect. Can I plug the Kindle into … read more
Andy
Andy
Ereader Expert
MS Electrical Engineering
1,005 satisfied customers
i just got a regular kindle. i have a motem for wi fi. I
i just got a regular kindle. i have a motem for wi fi. I am unable to hook to wi fi. can i register the kindle somehow using the usb/charging cord? I am so computer helpless… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
Yes I recently got a Kindle and I want to know if i can download
Yes I recently got a Kindle and I want to know if i can download from a site other than amazon on to my kindle? There is a site jw.org that has books in epub and pdf format that I would like to put on… read more
Andy
Andy
Ereader Expert
MS Electrical Engineering
1,005 satisfied customers
How do I download books to my kindle. The amazon options only
How do I download books to my kindle. The amazon options only allow me to load to the Cloud reader… read more
Andy
Andy
Ereader Expert
MS Electrical Engineering
1,005 satisfied customers
whats needed for my laptop that I can transfer my documents
what's needed for my laptop that I can transfer my documents to my kindle through the usb cable?… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
I live in the country & cannot get the WiFi. Can I register
I live in the country & cannot get the WiFi. Can I register just using the USB? Can you help me set this up?… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
I have audible audio books on my lap top I would like to transfere
I have audible audio books on my lap top I would like to transfere them to my kindle??? Thank you in advance JENS [email protected]… read more
Andy
Andy
Ereader Expert
MS Electrical Engineering
1,005 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x