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I cant buy books on my kindle. A time over a year each time…

Customer Question
I cant buy books...

I cant buy books on my kindle

Technician's Assistant: How long has this been going on with your Kindle? What have you tried so far?

A long time over a year each time i try it says i need tech support

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

Im at home and havent got wifi here

Submitted: 7 months ago.Category: E-Readers
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Answered in 17 hours by:
12/16/2017
Electronics Technician: Harry, Customer Service replied 7 months ago
Harry
Harry, Customer Service
Category: E-Readers
Satisfied Customers: 2,621
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Electronics Technician: Harry, Customer Service replied 7 months ago

Please press and hold down the power button for 25-30 seconds until the Kindle restarts
If that does not work, then please respond back and let me know so I can continue to troubleshoot.

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Customer reply replied 6 months ago
still no go
Electronics Technician: Harry, Customer Service replied 6 months ago

Do you see any error messages?

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Customer reply replied 6 months ago
im having trouble hooking up to wifi
Electronics Technician: Harry, Customer Service replied 6 months ago

Do you see any error messages?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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