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I'm having a problem opening library books in my kobo. I can…

Customer Question
Hi! I'm having a...

Hi! I'm having a problem opening library books in my kobo. I can open them in Adobe Digital Editions and i can transfer them to the kobo, but when i go to open the book i get this message: Your eReader is not authorized to open this book..."

Technician's Assistant: When could you last open your Adobe Digital Editions?

Hm. Maybe a month ago?

Technician's Assistant: Did you recently update your software or Operating System (OS)?

No.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

No thx

Submitted: 7 months ago.Category: E-Readers
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Answered in 1 day by:
12/17/2017
Electronics Technician: Harry, Customer Service replied 7 months ago
Harry
Harry, Customer Service
Category: E-Readers
Satisfied Customers: 2,643
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 7 months ago
Still need help.
Electronics Technician: Harry, Customer Service replied 7 months ago
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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