E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

I have just purchased a new kindle and am trying to activate…

Customer Question
I have just purchased...

I have just purchased a new kindle and am trying to activate it. I can't remember my user name but do know my password ***** my existing device.

Technician's Assistant: When could you last access your Kindle?

I accessed my old kindle 20 minutes ago

Technician's Assistant: Did you try resetting through Amazon's online password ***** tool?

No, it;s my username I can't find.

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

My old password ***** to work, the problem is my username

Submitted: 7 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 1 minute by:
12/15/2017
Electronics Technician: Richard, Customer Service replied 7 months ago
Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 47,103
Experience: Avid repairer and trouble shooter of E-Readers
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

You username is ***** ***** address, this is always used as the ID, do you recall what this was?

Ask Your Own E-Readers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Dan T. Your Own Question
Dan T.
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 142
142 Satisfied Customers
Experience: DoD master electronics technician

Dan T. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
Cannot remember my password. Approximately one week ago. No
Cannot remember my password JA: When could you last access your device? Customer: Approximately one week ago JA: Have you tried a Factory Reset? The E-reader Expert can walk you through this to ensure… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Melia here. I just received my 2d Kindle, my 1st one has
Hi; John Melia here. I just received my 2d Kindle, my 1st one has died. How do i get our library on the new device? My wife's current Kindle is Anne's 5th Kindle. … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
I lost my old e-reader and then registered on my 10yo son's
I lost my old e-reader and then registered on my 10yo son's to attempt to download my books onto his. This failed some months back and I have just purchased a new Kindle Whitepaper. I would like to ge… read more
Richard
Richard
Customer Service
47,103 satisfied customers
I have forgotten details of my kindle account, where it is,
I have forgotten details of my kindle account, where it is, USA uk or Australia email used( there are only 2 possibilities) and password … read more
Richard
Richard
Customer Service
47,103 satisfied customers
Just got a new iPad and can't access my kindle library as I
Just got a new iPad and can't access my kindle library as I can't remember the password ***** which user name I used help please … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
Have purchased my third kindle, would like to have same
Hi have purchased my third kindle, would like to have same password ***** user name but can't remember. Thanks. Roberta … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I need my password, Model NO.: DP75SDI, Kindle Tablet
Kindle Tablet inactive for 6-7 months, recharged battery, everything looks good but I do not remember my password … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
Just changed the password on my new kindle now it wont let
just changed the password ***** my new kindle now it wont let me in. Is there any way I can go around the password ***** I am the only one that ever sees it … read more
Richard
Richard
Customer Service
47,103 satisfied customers
I dont remember email address or password and cannot
i dont remember email address or password ***** cannot register my new kindle fire … read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
I'm trying to register my Kindle Paperwhite Black. Can't
I'm trying to register my Kindle Paperwhite Black. Can't remember my Amazon name or password. I got a temp password ***** Amazon but am still not able to past "Registration Help". … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
My original Kindle account was linked to a Yahoo email
My original Kindle account was linked to a Yahoo email account and I lost that device. I managed to download my books to my ipad and now have a new Kindle but can't seem to sync the new Kindle to my k… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I have just purchased a new kindle fire and need to regester with Amazon as well as get my
I have just purchased a new kindle fire and need to regester with Amazon as well as get my account information I have a Kindle and wish to keep it activated… read more
Thomas
Thomas
IT Manager
Associate Degree
983 satisfied customers
I need to return my kindle because it isnt working. Can you
I need to return my kindle because it isn't working. Can you give me an address to ship it bacl?… read more
Thomas
Thomas
IT Manager
Associate Degree
983 satisfied customers
Hello, I damaged my old kindle. It incurred a crack during
Hello, I damaged my old kindle. It incurred a crack during our move. I purchased a new kindle. However, I can't remember my username or password. I have tried to retrieve it from the old (damaged) kin… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I received my new kindle fire today, but can not connect to
I received my new kindle fire today, but can not connect to wifi. My password XXXXX not work. I have comcast but the user ID is different that the one you show. It shows gordon606. It was changed a co… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have a Kindle App on my ipad2 I cant use it. Its wants me
I have a Kindle App on my ipad2 I can't use it. Its wants me to register and I already have on my new iphone (no pr0blem), all my book i purchased came to my iphone but not to the ipad? Do you know wh… read more
Thomas
Thomas
IT Manager
Associate Degree
983 satisfied customers
I received a new Kindle after my first one didnt work. How
I received a new Kindle after my first one didn't work. How to I get the info from my first kindle to my new one?… read more
Mike
Mike
Technician
Working on MBA
418 satisfied customers
I have a new Pandigital reader and cannot get it connected
I have a new Pandigital reader and cannot get it connected through my wireless internet. The IP address for my router is 192.168.1.1 and the model is U10C018. I had GeekSquad connect the router, for u… read more
Bernie
Bernie
Computer Support Specialist
Bachelor\u0027s Degree
3,825 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x