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W h enough I am playing a game the game cuts off and it goes…

Customer Question
W h enough I...

W h enough I am playing a game the game cuts off and it goes back to the home screen

Technician's Assistant: What brand and model of e-reader do you have?

Kindle fire

Technician's Assistant: How old is your Kindle Fire?

Maybe 5 years

Technician's Assistant: What have you tried so far with your Kindle Fire?

Nothing, I don't know what to try

Submitted: 7 months ago.Category: E-Readers
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Answered in 3 minutes by:
12/15/2017
Electronics Technician: Nathan, Technician replied 7 months ago
Nathan
Nathan, Technician
Category: E-Readers
Satisfied Customers: 30,862
Experience: Nook, kindle & ipad expert
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

This symptom can indicate several possible issues: an internal hardware failure, a low/faulty battery, or just a simple memory/firmware glitch.

The first step here will be to attempt to reboot the kindle. This is done by pressing/sliding and holding the power button for 20+ seconds, or until the screen flashes (usually with an image of a tree), then release. Give the kindle about a minute to start back up. Note that you may need to repeat this process 4-5 times for the reset to take effect. Let me know if the problem persists, we can then try some further steps.

Thanks,

Nathan

Ask Your Own E-Readers Question
Electronics Technician: Nathan, Technician replied 7 months ago

Hello, it appears your question is still open.
Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Ask Your Own E-Readers Question
Customer reply replied 7 months ago
It didn't fix the problem. My Kindle Fire is still cutting off, however, I do NOT want to continue with the just answer program. When I first clicked on this site it was with the understanding that the cost was $5. I have since found that the total cost will be $36 which is ridiculous. I have placed a call to the company and I am opting out of the program.
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Nathan
Nathan
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Category: E-Readers
Satisfied Customers: 30,862
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Experience: Nook, kindle & ipad expert

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