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I've not used my paperwhite for well over a year. I have
hi I've not used my paperwhite for well over a year. I have just tried to turn it on and not surpisingly the screen is showing an empty battery symbol with an exclamation mark in the middle og it. I h… read more
Randy***** CellTech
Randy***** CellTech
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When not in use, I keep my reader in its zippered cover. I
When not in use, I keep my reader in its zippered cover. I hadn't used it for several months and when I opened the cover to use it I turned it on and it showed an unfamiliar graphic which seemed to de… read more
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Russell H.
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I can't recharge m 8th generation touch screen Kendle. The
I can't recharge m 8th generation touch screen Kendle. The screen shows a battery with an exclamation point i it. The yellow charging ligjht stays on for onky a few minutes/ … read more
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Richard
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I have not used my kindle for about 2 weeks, I have gone to
I have not used my kindle for about 2 weeks, I have gone to turn it on and there is large exclamation mark inside a battery in the centre of the screen. I have charged it overnight twice in a row usin… read more
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My kindle won't hold charge. We followed your instructions
Hi, my kindle won't hold charge. We followed your instructions from this website but it's still not charging. I purchased the kindle in October 2017. Cheers Emily … read more
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Cannot recharge battery on the reader. Picture of battery and exclamation mark showing on face. Can you help me please … read more
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My Kindle paperwhite is frozen and will not turn off.
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My Kindle sat turned off and unused for about a month. Now
My Kindle sat turned off and unused for about a month. Now it will not open. When I try to recharge it, the yellow charging light comes on for about a second and goes out. It will not recharge. What d… read more
namstech
namstech
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My Kindle is one year old this month. This afternoon I wanted
My Kindle is one year old this month. This afternoon I wanted to read and it will not respond to when I slide the power switch. It worked perfectly last time I used it. What's happened?… read more
Simit
Simit
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My Kindle touch just froze up while I was reading. I got it
My Kindle touch just froze up while I was reading. I got it for Christmas. It was charged almost completely. The screen shows "Please connect wirelessly to download the latest Special Offers," but I c… read more
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got Kindel last year...it is registered..screen says critical
got Kindel last year...it is registered..screen says critical battery....may take up to 30 minutes to recharge..it has been hooked to computer..just as before....and it won't charge...light turns gree… read more
Daniel
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my kindle does not work because it is not charge; however,
my kindle does not work because it is not charge; however, when I plug it in, it does not seem to charge. It has been connected for one hour ???… read more
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Good evening. I recharged my Kindle and when I slide the
Good evening. I recharged my Kindle and when I slide the power switch, nothing happens. The device is 6 months old-does it need a new battery? Thanks for your input. [email protected]… read more
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Kindle 2 wont power on. Yellow charge lights up but goes off
Kindle 2 won't power on. Yellow charge lights up but goes off after 5 to 10 minutes. Screen shows heading Critical Battery. Diagram shows empty battery.Your battery is empty. To continue using your Ki… read more
AnswerManRob
AnswerManRob
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My battery is completely dead- I had it plugged in overnight
My battery is completely dead- I had it plugged in overnight to recharge it and doesn't seem to be taking the charge. The light is not on.… read more
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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