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I have two kindles that I have been using alternatively,
I have two kindles that I have been using alternatively, which means connecting to the net through my local modem which is hard wired to my telephone line, Comcast, recently one quit and then a few da… read more
Harry
Harry
Customer Service
3,018 satisfied customers
Wi-fi not working. Signal is strong but cannot connect with
Wi-fi not working. Signal is strong but cannot connect with Audible to download a book. Wi-fi is OK on my computer. … read more
Harry
Harry
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My Kindle will not connect with the WiFi, My Kindle will not
My Kindle will not connect with my WiFi. The WiFi shows on the device and the signal is strong. When I try to shop I am told I am not connected. Back to the WiFi on settings to check --- the WiFi is identified, password ***** signal strong --- but still can't shop. I have had the Kindle more than 4 years and never encountered any problem. HELP please … read more
Louie
Louie
Senior Technician
Associate Degree
10,609 satisfied customers
I'm in LA, a way from home, and I can't download anything
I'm in LA, a long way from home, and I can't download anything despite the fact that I'm connected to the hotel's free wifi. I've been getting messages about my device not being set to the right time … read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,922 satisfied customers
I still need someone to walk me through logging on to this
I still need someone to walk me through logging on to this Kindle. This is a different one than I had a few days ago. I can get part of it but I still can't get it registered. I'd like to ask some que… read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,922 satisfied customers
My Nook works fine but I do have one problem. I can't seem
my Nook works fine but I do have one problem. I can't seem to get my home wi-fi to turn on. It says my signal is "strong" and I have no problem loading new books at a friends's house or at my summer h… read more
Jason Jones
Jason Jones
AAS Information Technology
2,457 satisfied customers
Can not purchase book even though wi-fi connection is on and
can not purchase book even though wi-fi connection is on and good. Getting error message … read more
Jason Jones
Jason Jones
AAS Information Technology
2,457 satisfied customers
I haven't been able to connect to the Kindle Store last
I haven't been able to connect to the Kindle Store for the last couple of weeks in spite of the fact that my Kindle is showing a strong wi fi signal. I have tried turning the wi fi off/on, restarting … read more
Randy***** CellTech
Randy***** CellTech
1,845 satisfied customers
I can't buy books on my kindle right now. It wanted my password
I can't buy books on my kindle right now. It wanted my password ***** when I put it in, said it was wrong. It's NOT wrong. Help!… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
HI, I just bought a Kobo Arc last week and couldnt wait to
HI, I just bought a Kobo Arc last week and couldn't wait to try it out. Even though I get no WIFI where I live in B.C. during the summer, I plugged it in and wanted to see what it would do. Of course,… read more
Dr. Fix-It
Dr. Fix-It
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1,379 satisfied customers
Im having problems setting up my arc. I have a strong signal
I'm having problems setting up my arc. I have a strong signal but before it starts it starts searching for kobo updates show failure 7. Sorry error#7… read more
Dr. Fix-It
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I purchased 2 kindle fire HD tablets for myself and my wife
I purchased 2 kindle fire HD tablets for myself and my wife on Saturday. They have both been working fine, but now I can't get into facebook, and If I try to go to the web, Bing wants to sign into a n… read more
Josh
Josh
It Support Specialist
Associate Degree
753 satisfied customers
A few days ago I accidentally spilt some water onto my nearly
A few days ago I accidentally spilt some water onto my nearly 1 year old kindle. The next day behaved well apart from being unable to find Wi Fi. Now it is 'stuck' on the Archieve page, with zero entr… read more
Kriptokrit
Kriptokrit
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1,320 satisfied customers
I cannot connect to the internet. When I go to Future shop
I cannot connect to the internet. When I go to Future shop the Kobo eReader connects to the wireless. It does not want to to it at home.… read more
Dr. Fix-It
Dr. Fix-It
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I have called Barnes and Nobles and they cant help get me
I have called Barnes and Nobles and they can't help get me back on line with my Pandigital. I have had it a year or more with not problems. I let the battery run out and after I recharges it I can't g… read more
Viet - Printer Tech
Viet - Printer Tech
Computer Technican
Bachelor's Degree
5,224 satisfied customers
How do I get the firmware update when I can't get online? I
How do I get the firmware update when I can't get online? I just got this tablet on Friday and it hasn't worked since.… read more
Viet - Printer Tech
Viet - Printer Tech
Computer Technican
Bachelor's Degree
5,224 satisfied customers
Our network name changed. I dont know the new name. I know
Our network name changed. I don't know the new name. I know the new password XXXXX I can't connect to Wi-Fi… read more
Viet - Printer Tech
Viet - Printer Tech
Computer Technican
Bachelor's Degree
5,224 satisfied customers
I have a strong wireless connection but my Kindle will
I have a strong wireless connection but my Kindle will not connect to the Wi-Fi Network. It worked fine for a few weeks and all of a sudden it stopped working 3 days ago. I have tried everything sugge… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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