E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

I can not open my kindle library. The sign in upper left…

Customer Question
I can not open...

I can not open my kindle library. The sign in upper left corner is not there so I can't manipulate anywhere

Technician's Assistant: When could you last access your Kindle?

I can access it now but only to read book I was reading

Technician's Assistant: Did you try resetting through Amazon's online password ***** tool?

No

Submitted: 7 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 5 minutes by:
12/14/2017
Electronics Technician: Aric, Technician replied 7 months ago
Aric
Aric, Technician
Category: E-Readers
Satisfied Customers: 47,533
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

Ask Your Own E-Readers Question
Electronics Technician: Aric, Technician replied 7 months ago

The problem you're having is often due to the software in the Kindle locking up and it needing to be rebooted. To do this, simply press and hold the power button on the Kindle for 40 FULL seconds, then release and wait a full minute for it to reboot (do no press anything else within that minute).
If this does not cure the issue, try that reset up to THREE TIMES and wait the full minute to see if it reboots.

Let me know what happens once you try those steps please.

Ask Your Own E-Readers Question
Electronics Technician: Aric, Technician replied 7 months ago

Were you able to try those steps? Are you still having the same problem?

Ask Your Own E-Readers Question
Customer reply replied 7 months ago
Do I power off?
Electronics Technician: Aric, Technician replied 7 months ago

No. With the Kindle ON try the steps exactly as outlined above please.

Ask Your Own E-Readers Question
Customer reply replied 7 months ago
I did that twice. I’ll try again
Electronics Technician: Aric, Technician replied 7 months ago

Did the screen flash? Did it reboot?

Ask Your Own E-Readers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Aric Your Own Question
Aric
Aric
Aric, Technician
Category: E-Readers
Satisfied Customers: 47,533
47,533 Satisfied Customers
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company

Aric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
My kindle do not show any book in my library? I can't see a
my kindle do not show any book in my library? I can't see a single thing everything is 0. what can you do to help me? … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I just got a iPad for Christmas...after I read a book on
I just got a iPad for Christmas...after I read a book on kindle it shows me other book that the author wrote...if I X out of it it takes me to last page of the book I just read...I want to get to my l… read more
Josh
Josh
It Support Specialist
Associate Degree
692 satisfied customers
I have a kindle book open on my iPad I don't want to read it
I have a kindle book open on my iPad I don't want to read it at the moment, but can't get out of it to go back to the library. Help please! … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
235 satisfied customers
I have been reading books one kindle. I can not leave
I have been reading books one kindle. I can not leave reading and go to my library and look at other titles. I have to go back to manage my account ...what is wrong? … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I just updated my kindle on on IPad...now doesn't open to
I just updated my kindle on on IPad...now doesn't open to library...just the page I had been reading. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I just purchased a new paperwhite kindle, Normally i
I just purchased a new paperwhite kindle, Normally i purchased eboods from Amazon and read it via my ipad mini is there a way for me to transfer all the ebooks to my new kindle paperwhite? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
My kindle app on my iPad is not responding. I can't open it
my kindle app on my iPad is not responding. I can't open it and it is black on my desktop … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I very recently bought" The Orphan Keeper". It shows up on
I very recently bought " The Orphan Keeper". It shows up on my home site as download complete, but I cant access it to read … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
I have Amazon on my ipad with a library of books. I have
I have Amazon on my ipad with a library of books. I have read the several times because I don't know how to delete them.… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
I have a Kindle on my Ipad that is full of books I have
I have a Kindle on my Ipad that is full of books I have already read..how can I delete them? … read more
Josh
Josh
It Support Specialist
Associate Degree
692 satisfied customers
I've received the kindle book gift and accepted and logged
I've received the kindle book gift and accepted and logged off without saving or reading it. Now I looged in to read I couldn't find it… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I bought the book The Reaper's Song from Barnesandnoble.com
I bought the book The Reaper's Song from Barnesandnoble.com I want to read it in my I-pad mini, but it turns up there as a sample! Can you tell me what to do to change the status from sample to the en… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
Hi, I need to connect to wi-fi in the basement and I got pin
Hi, I need to connect to wi-fi in the basement and I got pin # (same as password?). Right now I am on wireless page of kindle fire 7 2nd alex… read more
Thomastech
Thomastech
IT Manager
Associate Degree
8 satisfied customers
For some unexpected, sudden reason, my Kindle screen has lost
For some unexpected, sudden reason, my Kindle screen has lost its light and even has a "dogeared" page on upper right corner. It makes it appear that the pages are transparent and can see the words th… read more
Cris
Cris
60 satisfied customers
I bought a few books yesterday, and received emails to recognise
I bought a few books yesterday, and received emails to recognise that. Ho0wever, I updated them to my library, and tried to download them on kobo. I can't open them on my kobo, most have message "oops… read more
Engineer John C.
Engineer John C.
Bachelor\u0027s Degree
5,047 satisfied customers
I have many books on my Kindle for PC. I just brought it
I have many books on my Kindle for PC. I just brought it up and weird things happened. I got only one list of books and when I clicked on book I was reading, it said it could not be opened and to down… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
I had asked a question and it was answered to a degree. My
I had asked a question and it was answered to a degree. My computer froze up and I was unable to complete lthe inquiry. You told me I could listen to audible books so long as I didn't hav e a Kindel f… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
My kobo ereader wont sync and update my library and my bordersd
My kobo ereader won't sync and update my library and my bordersd books have disappeared off the kobo, and I can't load any books on?… read more
namstech
namstech
Software Development Engineer
Master's Degree
9 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x