E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

Model BN100 was dropped and the screen is frozen. Tried

Customer Question
Model BN100 was dropped...

Model BN100 was dropped and the screen is frozen. Tried rebooting and battery removal with no luck. Suggestions

Technician's Assistant: When did you last charge your BN100?

When accident happened it was fully charged.

Technician's Assistant: Have you tried a force reboot (pressing and holding the power button for a minute)?

Yes.

Submitted: 8 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 37 minutes by:
12/14/2017
Electronics Technician: Harry, Customer Service replied 8 months ago
Harry
Harry, Customer Service
Category: E-Readers
Satisfied Customers: 2,827
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own E-Readers Question
Electronics Technician: Harry, Customer Service replied 8 months ago

Unfortunately, with the device being dropped, it is likely that it has internal damage to it.

How old is it?

Ask Your Own E-Readers Question
Customer reply replied 8 months ago
i think I got it in 2005
Electronics Technician: Harry, Customer Service replied 8 months ago

Unfortunately, it would be cheaper to buy a new e-reader than to try and repair the current one.

All of your books will transfer to the new one.

Ask Your Own E-Readers Question
Customer reply replied 8 months ago
thank you
Electronics Technician: Harry, Customer Service replied 8 months ago

You're welcome!

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

Ask Your Own E-Readers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Harry Your Own Question
Harry
Harry
Harry, Customer Service
Category: E-Readers
Satisfied Customers: 2,827
2,827 Satisfied Customers
Experience: IT at Justanswer

Harry is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
It's frozen. I've tried a hard restart but it seems to be
It's frozen. I've tried a hard restart but it seems to be frozen in the search mode. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
The screen is frozen. It's fully charged. I then get the
yes I then get the screen to restart cancel (and something else) but I can't touch it to take an action … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
Kindle 5th generation 5 position switch -- frozen on tree
Kindle 5th generation 5 position switch -- frozen on tree page with bar one third across. charged for 3 hours, still no green light. Pressed home button then on switch for 60 seconds and left for 10 m… read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
My Kindle paperwhite 6th edition will not highlight unless
My Kindle paperwhite 6th edition will not highlight unless I reboot and then only for a while… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I dropped (in leather cover) my "original" Kindle; it landed
I dropped (in leather cover) my "original" Kindle; it landed flat, the screen was not broken. The screen-saver page stays on constantly: I cannot get the Kindle to "open" to read any books; when I sli… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Kindle was charged. Was reading when screen went to picture
Kindle was charged. Was reading when screen went to picture of battery with connection and an arrow and what looks like a thunder bolt. Is frozen on this.… read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
When I try and turn my kindle on the green light goes on but
When I try and turn my kindle on the green light goes on but the screen does not change or go to the page of the book I am currently reading… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
My husbands kindle fell out of his cover. The screen now shows
My husband's kindle fell out of his cover. The screen now shows part of a screen saver. If we switch the kindle on one can see parts of the home screen through the gaps. We have tried rebooting it by … read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
hi. my kindle reader is fully charged but had weird graphic
hi. my kindle reader is fully charged but had weird graphic display that won't leave. nothing I do sdeems to reset... is it dead ? seems… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
kindle seems to be frozen have tried holding the power switch
kindle seems to be frozen have tried holding the power switch for 20 seconds but nothing happens when i attach to charger no light comes on screen is still in sleep mode… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
My Kobo ereader is frozen on the connected and charging
My Kobo ereader is frozen on the connected and charging page. It is fully charged. How can I unfreeze the ereader?… read more
Daniel
Daniel
Bachelor\u0027s Degree
1,568 satisfied customers
My daughter dropped her Kindle this morning and now the screen
My daughter dropped her Kindle this morning and now the screen is frozen and it would not reboot. The batter is fully charged but it is stuck/frozen and the warranty has expired. Is there a way to fix… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
Frozen Kindle screen. I have tried recharging it then powering
Frozen Kindle screen. I have tried recharging it then powering down/rebooting it by holding the power slide button for 20 seconds. Still no luck. The screen is still frozen and doesn't go blank at all… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
Just bought a new kindle wifi. During registration the screen
Just bought a new kindle wifi. During registration the screen froze and I now can do nothing with it. Have tried reset and hard reset, but it makes no difference and the kindle will not turn off. The … read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
My pandigital tablet has frozen on a black screen. I have tried
My pandigital tablet has frozen on a black screen. I have tried to turn it off, but nothing happens. The battery is fully charged. Mine has a white frame and a slide start button. Tried to slide and h… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
I am unable to read any books on my kindle. The battery is
I am unable to read any books on my kindle. The battery is fully charged, it's as if it's frozen. My screen saver doesnt come on it's just a blank screen now. Can I reboot the kindle?… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
My Kindles screen is frozen with lines across the screen;
My Kindle's screen is frozen with lines across the screen; model number D00901; fully charged and I've tried sliding and holding power switch for 20 seconds Darryl Pentagon, Wash DC… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
My new kindle 3g (two weeks old) will not restart. The screen
My new kindle 3g (two weeks old) will not restart. The screen is frozen. It is fully charged and not connected to charger. I have attempted to "reboot" it (the thirty second on switch procedure multip… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x