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Related E-Readers Questions
I have forgot my password. I hit reset now nothing. Help. No
I have forgot my password JA: When could you last access your device? Customer: I hit reset now nothing JA: Have you tried a Factory Reset? The E-reader Expert can walk you through this to ensure you … read more
Randy***** CellTech
Randy***** CellTech
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I'm having trouble connecting to change my credit card
Hi I'm having trouble connecting to change my credit card details. It wont allow a purchase to be completed. User Name ************** Version Kindle 4.1.3 (269231002) Serial # B00E 1501 1422 09JV … read more
Harry
Harry
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I am trying to purchase a book on my kindle fire and it is
Hi there, I am trying to purchase a book on my kindle fire and it is not allowing me to. There is an outstanding amount, which I want to pay for but when I purchased it a few weeks ago it wouldn't all… read more
Josh
Josh
It Support Specialist
Associate Degree
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I have my 3rd Kindle. When I received it, it contained not
I have my 3rd Kindle. When I received it, it contained not only the books I had purchased from BookBub, but also all my husband's book, and a total of over 900. I cannot remove his books from the Kind… read more
Josh
Josh
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I have tried to update my kindle a # of times with no
I have tried to update my kindle a # of times with no success. Even received a letter from Amazon regarding 07-2016 update. Please help. … read more
Louie
Louie
Senior Technician
Associate Degree
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I left my unit on to update the software and I did not get
I left my unit on to update the software and I did not get the "07-2016 Kindle Software updated" message so I'm assuming it didn't work … read more
Josh
Josh
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It is not an e reader question. I have an older kindle. I am
It is not an e reader question. I have an older kindle. I am unable to order books on it. I have ordered many books before, but recently have been unable to order now. What do I need to do? … read more
Russell H.
Russell H.
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Vocational, Technical or Trade Scho
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Kindle oasis page turning is not functioning, I think an
Kindle oasis page turning is not functioning JA: What's the make/model of your device? How old is it? Customer: I think an oasis I received for Christmas 2016 JA: How long has this been going on? What… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,303 satisfied customers
Last time I ordered a book there was an issue with my method
Last time I ordered a book there was an issue with my method of payment because I had received a new bank card. I updated this on my account and thought everything was okay. This morning I tried to or… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,303 satisfied customers
My kindle user name is p.c. and I can no longer access the
my kindle user name is ***** ***** I can no longer access the kindle store. the credit card which was linked was compromised and changed. the out standing amount was taken off after i gave the new car… read more
Richard
Richard
IT Manager
IT Manager, Consultant
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Kindle E Reader serial B008 a0a0 1232 oe 93 This was a gift
Kindle E Reader serial B008 a0a0 1232 oe 93 This was a gift from me to someone else. trying to identify what kindle it is and what free library/hoopla can be used on it … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
579 satisfied customers
Recently I changed by credit card detaila. I have received a
Recently I changed by credit card detaila. I have received a book but notified that the amount is outstanding and I cant download any further purchases . I changed my details on the website to the new… read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,931 satisfied customers
1. Recently purchased Kindle paperwhite Wi-Fi: will not stay
1. Recently purchased Kindle paperwhite Wi-Fi : will not stay on; every time I move it slightly it goes back to screen-saver and I have to re-enter my pin number again. Can you help solve problem. … read more
Randy***** CellTech
Randy***** CellTech
1,848 satisfied customers
I could not log into amazon kindle store. I've tried
I could not log into amazon kindle store. I've tried reinstalling the kindle software but now when I try to sign in it Gordon Goes to a blank screen … read more
Pete
Pete
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Bachelor's Degree
9,788 satisfied customers
Early October 2016, i ordered an eBook for monty's kindle.
Early October 2016, i ordered an eBook for monty's kindle. It has been charged to my account, but has not reached my kindle, not-with=standing many "chats ' with various consultants...all with out suc… read more
Josh
Josh
It Support Specialist
Associate Degree
754 satisfied customers
My kindle flashes a box of symboles when I change page and
My kindle flashes a box of symboles when I change page and keeps changing and sometimes the page does not change at all. How can I fix this?… read more
James
James
Network & System Administrator
Bachelor's Degree
2,641 satisfied customers
My 1st generation Kindle is malfunctioning. It sometimes takes
My 1st generation Kindle is malfunctioning. It sometimes takes up to 5-10 min to open a book. The screen keeps going to "updating home" and stays there for various amounts of time before it completes … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,303 satisfied customers
I have the model D00701 Kindle (white) Serial No. B003B0A2020206BD
I have the model D00701 Kindle (white) Serial No. B003B0A2020206BD - I received it last July (2010) as a gift. I had it in my carry on bag and it was dropped at the Airport this March. Unfortunately, … read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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