E-Readers

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I have an outstanding amount I have to pay but don't know…

Customer Question
I have an outstanding...

I have an outstanding amount I have to pay but don't know how to pay it

Technician's Assistant: What brand and model of e-reader do you have?

Kindle Serial No150114232aa3

Technician's Assistant: How long has this been going on with your Kindle? What have you tried so far?

Goes back to 2016. Have tried various times to resolve situation but always hit a hurdle

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

Have notified you that all my details have changed but don't think it was received

Submitted: 8 months ago.Category: E-Readers
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Answered in 39 minutes by:
12/14/2017
Electronics Technician: Harry, Customer Service replied 8 months ago
Harry
Harry, Customer Service
Category: E-Readers
Satisfied Customers: 2,828
Experience: IT at Justanswer
Verified

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

Ask Your Own E-Readers Question
Customer reply replied 8 months ago
Was not satisfied with the process so decided to quit. I did not wish to go to JustAnswer in the first place and thought I was still in touch with Kindle. I have been charged for something I did not agree to and did not agree for you to access my account. I have also received no information regarding my enquiry as I disconnected when I realized I was no longer connected to Kindle. I would like that money returned to my account as soon as possible.
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Category: E-Readers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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