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I have been trying to get y kindle going after a couple of…

Customer Question
I have been trying...

I have been trying to get y kindle going after a couple of months of not using it it wont accept my password ***** the wi-fi...have never had any trouble with it before but as we now have NBN i am having so much trouble with my computer and wondering of this affects my kindle as well.

Technician's Assistant: When could you last access your Kindle?

About 2 months ago same time as they rigged up the NBN

Technician's Assistant: Did you try resetting through Amazon's online password ***** tool?

Yes i have put in all the amazon passwords that they sent me..i know my password ***** ***** but it just wont accept it.

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

Just how to get into all my reading again!!

Submitted: 2 months ago.Category: E-Readers
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Answered in 7 minutes by:
12/14/2017
Electronics Technician: Cris, Technician replied 2 months ago
Cris
Cris, Technician
Category: E-Readers
Satisfied Customers: 6,643
Experience: A technician which covers all grounds including E-Readers.
Verified

Hi, thanks for using JustAnswer.com I am Cris and will be glad to assist you.

Just to confirm the password ***** to connect your Kindle to WiFi is incorrect?

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Customer reply replied 2 months ago
no its the one i have always used to connect to the wifi
Customer reply replied 2 months ago
i dont need to call you im sure we can work it out here.
Customer reply replied 2 months ago
where have you gone?????
Electronics Technician: Cris, Technician replied 2 months ago

Sorry for the late reply. Which model Kindle do you have?

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Customer reply replied 2 months ago
modelDO1100
Electronics Technician: Cris, Technician replied 2 months ago

Please tell me what software version you have on your Kindle.

From Home, press the Menu button, and then select Settings. You will see the current software

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Customer reply replied 2 months ago
It doesnt tell me which kindle i have only the model number...i have had it for about 6 years
Electronics Technician: Cris, Technician replied 2 months ago

You have provided the model number now I need to know software version. If your software is out of date that is the reason you can't connect to WiFi.

From Home, press the Menu button, and then select Settings. You will see the current software

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Customer reply replied 2 months ago
the only thing i can find is kindle4.1.3.
Customer reply replied 2 months ago
no..i want an answer but not paying anymore for it via phone call.
Customer reply replied 2 months ago
i also want to know what happens to all my books i have stored in kindle if the soft ware is out of date.
Electronics Technician: Cris, Technician replied 2 months ago

Your books are all associated to your Amazon so you have not lost your books. All you do is register your device to your account and have immediate access. It appears that your device does have the last release for that particular Kindle which is 4.1.3.

Have you connected any other devices to your WiFi using that same password?

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Customer reply replied 2 months ago
i have my mobile phone and computer all with the same wi fi password.
Electronics Technician: Cris, Technician replied 2 months ago

OK, I will opt out. Another expert who may have a solution for you will reach out to you.

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Customer reply replied 2 months ago
ok im waiting.
Electronics Technician: Harry, Customer Service replied 2 months ago
Harry
Harry, Customer Service
Category: E-Readers
Satisfied Customers: 1,018
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 2 months ago
i need to connect my kindle to the wifi and it is not accepting my password ***** i use for my phone,printer,computer and up until now...my kindle.
Electronics Technician: Harry, Customer Service replied 2 months ago

What is the error message that you see?

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Customer reply replied 2 months ago
there is no error message apart from unable to connect to my wi fi
Electronics Technician: Harry, Customer Service replied 2 months ago

Have you tried a factory reset?

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Customer reply replied 2 months ago
no i havent been game!!!!
Electronics Technician: Harry, Customer Service replied 2 months ago

I am not sure what you mean

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Customer reply replied 2 months ago
I havent tried to reset the factory settings,....isn't that what you asked me!!!!!
Electronics Technician: Harry, Customer Service replied 2 months ago

Yes, but I didn't understand what you mean by "I havent been game"

Which model Kindle do you have?

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Customer reply replied 2 months ago
model DO1100 software no. 4.1.3
Electronics Technician: Harry, Customer Service replied 2 months ago

Turn to Home screen > choose Settings > press Reset Devices. to Home screen > choose Settings > press Reset Devices.

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Customer reply replied 2 months ago
I still cant connect to the WIFI..
Electronics Technician: Harry, Customer Service replied 2 months ago

What is the error message?

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Dan T.
Dan T.
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Satisfied Customers: 142
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