E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

I have two kindle fires my kindle one will not connect to my…

Customer Question
I have two kindle...

I have two kindle fires my kindle one will not connect to my wi fi sorry to say its about four years or more old Wi-Fi will connect but do not remember pass word my other one is fine but is locked under mason all of a sudden my first one stopped remembering to connect

Technician's Assistant: When could you last access your Kindle?

Went on vacation on the3 rd of dec when I came back could not get in to connect my other one under mason connects fine that is the one I took on vacation can I combine both under mason but that one comes up locked

Technician's Assistant: Did you try resetting through Amazon's online password ***** tool?

No how do I do that

Submitted: 7 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 2 minutes by:
12/13/2017
Electronics Technician: Josh, Technician replied 7 months ago
Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 21,926
Experience: E-reader expert
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Ask Your Own E-Readers Question
Customer reply replied 7 months ago
stop thought it was only 5 now more do not continue do not charge my credit card I can buy a new fire for less
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Dan T. Your Own Question
Dan T.
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 142
142 Satisfied Customers
Experience: DoD master electronics technician

Dan T. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
Just turned my new fire8 on. How do I choose the correct
Just turned my new fire8 on. How do I choose the correct network? what else do I need to do to start? … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I received my firehd8 today must I have internet service
I received my firehd8 today must I have internet service with this tab,It is telling me I am wifi connected and it also is telling me I am not connected.Please help. also my user number with amazon an… read more
RussellA
RussellA
Solutions Architect
Bachelor\u0027s Degree
123 satisfied customers
I get a message from my kindle fire that i need to check my
I get a message from my kindle fire that i need to check my wifi connection when opening facebook e-mail etc even though it shows that i have a connection with my home router … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
Want trumpet as password. Kindle e reader brand new. Passe
Want trumpet as password JA: What's the make/model of your device? How old is it? Customer: Kindle e reader brand new JA: How long has this been going on? What troubleshooting have you tried? Customer… read more
Josh
Josh
Technician
21,926 satisfied customers
Just purchased a new kidlle paper and can't remember my pass
Just purchased a new kidlle paper white and can't remember my pass word … read more
Josh
Josh
Technician
21,926 satisfied customers
How do I get a fire 7 to work? It is a fire 7 I bought it 1
It has no instruction book. It asks for a system address. … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I am sorry I have been having computer problems. First of
I am sorry I have been having computer problems. First of all I have had recently had spinal surgery and am stuck in bed. My husband found a Kindle Wi-Fi- that I won last year, but I have no manual or… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
My Kindle wont recognise MY WI-FI. It recognises everyone
My Kindle won't recognise MY WI-FI. It recognises everyone else's Wi-fi but NOT mine! My Laptop & printer recognise my Wi-fi and work fine. The other day, I was reading my Kindle and then all of a sud… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I am unable to get on the WI-FI It is asking for a pass word
I am unable to get on the WI-FI It is asking for a pass word and I can't remember it. I have used the WI/FI before with out any trouble. I AM USING westell7818 there is a little lock with the wi/fi si… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I was given my brothers kindle by my sister-in-law after he
I was given my brother's kindle by my sister-in-law after he passed away this past year. She registered it in my name for me, but when I try to download a book, I'm not allowed to do this. I also have… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
what does enter your restrictions password XXXXX I have tried
what does enter your restrictions password XXXXX I have tried wep keys so forth even every pass word. I had it working some how it messed up. cant pick up wifi now.… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
I have a regular Kindle, but just purchased a kindle fire.
I have a regular Kindle, but just purchased a kindle fire. Can't remember my pass word to the Wi-Fi. How do I find this?… read more
Rod
Rod
Engineer
Graduate Certificate
205 satisfied customers
I had used my kindle fire at a vacation resort using their
I had used my kindle fire at a vacation resort using their wi-fi server and now, at home, I am not connected and it is not bringing up my home's signal as a choice. My computer is picking up the signa… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I have a Kindle keyboard which I purchased a year ago and had
I have a Kindle keyboard which I purchased a year ago and had no trouble connecting to my wi-fi network. I just purchased a Kindle and it is not allowing me to connect to my wi-fi network". For some r… read more
Rod
Rod
Engineer
Graduate Certificate
205 satisfied customers
I bought my husband a Kindle for Christmas. He got it working
I bought my husband a Kindle for Christmas. He got it working and we have dowloaded books, but then it started asking him to put in a password. I have tried my password XXXXX Amazon and also the wifi … read more
Andy
Andy
Ereader Expert
MS Electrical Engineering
1,005 satisfied customers
my Kindle will not connect wirelessly to my D link DIR615.verything
my Kindle will not connect wirelessly to my D link DIR615.verything else works thru the router OK. i have triple cheked my pass key etc Dorothy… read more
networkwiz
networkwiz
System Engineer
Master's Degree
443 satisfied customers
I have my own Kindle wifi 6” and recently (last week) I bough
I have my own Kindle wifi 6” and recently (last week) I bough another, this one as a gift to a Missionary friend of mine. We are both living in the mountains of northern Guatemala, Central America. My… read more
Andy Mont
Andy Mont
Researcher
Master\u0027s Degree
251 satisfied customers
Received my kindle on the 8th of Dec. and have not been able
Received my kindle on the 8th of Dec. and have not been able to get onto the wi-fi since I received it. I have the wi-fi turned on, but it can not connect to the the wi-fi name that come up as the def… read more
Rod
Rod
Engineer
Graduate Certificate
205 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x