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Firstly I would like to apologise as I am not very
Firstly I would like to apologise as I am not very technical. My old kindle stopped working so I purchased a new one, as there was no visible screen on the old one I deregistered it online. I am now u… read more
Richard
Richard
IT Manager
IT Manager, Consultant
6,106 satisfied customers
My Kindle has frozen and won't re-boot. It is stuck now on
My Kindle has frozen and won't re-boot. It is stuck now on the Home page. I think it is a Kindle PaperWhite? … read more
Randy***** CellTech
Randy***** CellTech
1,889 satisfied customers
Mr. T. I received a Kindle for Christmas from my brother. I
Hello Mr. T. I received a Kindle for Christmas from my brother. I just loved it, but at some point it died and I returned it to Amazon and they sent me a Kindle Fire which I have been happily using ev… read more
Richard
Richard
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IT Manager, Consultant
6,106 satisfied customers
Had problems with Amazon order, the book has not been
hello, I am Branka and had problems with Amazon order, the book has not been visible on my Kindle. During the chat the expert said to me to slide and press power button for 40''. After that the screen… read more
Josh
Josh
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Old kindle (has keyboard), charged bit shows only blank
Old kindle (has keyboard), charged bit shows only blank screen. Battery gone? Can it be replaced? … read more
Josh
Josh
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I am having trouble starting my kindle, kindle paperwhite, I
I am having trouble starting my kindle JA: What's the make/model of your device? How old is it? Customer: kindle paperwhite JA: How long has this been going on? What troubleshooting have you tried? Cu… read more
Md. Sadique
Md. Sadique
self employed
Diploma in applied electronics
1,917 satisfied customers
I was trying yo register my new Kindle but now all I see is
I was trying yo register my new Kindle but now all I see is a blank screen with a small register word at the … read more
Randy***** CellTech
Randy***** CellTech
1,889 satisfied customers
My Kindle Fire will neither charge nor start. I've
My Kindle Fire will neither charge nor start. I've repeatedly held the "start" button down for 30 seconds or more, followed by a single push, but get no response. The charge light is not on when the c… read more
Pete
Pete
Senior Engineer
Bachelor's Degree
9,986 satisfied customers
My kindle has gone blank and nothing seems to have been
My kindle has gone blank and nothing seems to have been retained in its memory.Thus I have lost all my books etc. However the power still seems to be there.Tks & Regards … read more
Nathan
Nathan
Bachelors of Science
26,054 satisfied customers
I got a message I had to update my kindle but before I did
I got a message I had to update my kindle but before I did anything a day or so later when I opened the kindle which is a paper white a screen came up saying thanks for updating...I was a bit confused… read more
Viet - Printer Tech
Viet - Printer Tech
Computer Technican
Bachelor's Degree
5,337 satisfied customers
I just had to get a new electric cord for my original Kindle.
I just had to get a new electric cord for my original Kindle. It is charging now, but I forgot my password.… read more
James
James
Network & System Administrator
Bachelor's Degree
2,641 satisfied customers
I have a new kindle paperwhite registered to my amazon account.
I have a new kindle paperwhite registered to my amazon account. I'm trying to connect but get a blank from Kindle store. The screen now shows no wi-fi networks detected. (I tried this before and did g… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
My kindle has only half screen picture and will not do anything.
My kindle has only half screen picture and will not do anything. It is frozen and the top half is blank with the bottom half a picture. Nothing moves. It did come completely uncharged but I have been … read more
Cory
Cory
Vocational, Technical or Trade Scho
639 satisfied customers
My Kindle froze earlier and had low charge indicator. I charged
My Kindle froze earlier and had low charge indicator. I charged it, got the green light but it now not open when I slide the start switch. What do I try?… read more
Andy
Andy
Ereader Expert
MS Electrical Engineering
1,005 satisfied customers
When I turned on my kindle this AM it said it needed to be
When I turned on my kindle this AM it said it needed to be charged - so I plugged it into my computer and it wouldn't charge. It said that my computer didn't recognize the USB port. Now my kindle is o… read more
Cris
Cris
1,331 satisfied customers
My new Kindle Touch displays a blank screen. There is no screen
My new Kindle Touch displays a blank screen. There is no screen saver either. The light at the bottom is green. I charged it for several hours thinking the battery needed recharging; that did not help… read more
Daniel
Daniel
Bachelor's Degree
4,024 satisfied customers
I think my battery has run out but when I plug it in the orange
I think my battery has run out but when I plug it in the orange light only stay on for a few seconds then goes out. The screen is blank and doesn't seem to be charging have tried various sockets in th… read more
Simit
Simit
Bachelor's Degree
3,715 satisfied customers
Andy My Kindle 2 was completely charged. I started to go
Andy: My Kindle 2 was completely charged. I started to go through the Kindle Best Sellers..it froze. Went on line to see instructions. After reviewing them. Now I have a blank screen. Kindle is blank … read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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