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Unable to connect to wifi

Customer Question
Unable to connect...

Unable to connect to wifi

Technician's Assistant: Does your network appear in the Wi-Fi list on your e-reader?

No

Technician's Assistant: Are other devices (computer, phone, etc.) connecting to the router?

Yes

Submitted: 7 months ago.Category: E-Readers
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Answered in 1 hour by:
12/13/2017
Electronics Technician: Jason Jones, Technician replied 7 months ago
Jason Jones
Jason Jones, Technician
Category: E-Readers
Satisfied Customers: 19,266
Experience: Years of experience and education.
Verified

Hello,
I look forward to helping you today.

May I ask for the brand and model name of your wireless router or your wireless modem?

Once I have the above requested information, I will be able to give you the correct answer.

I look forward to your response,
Jason

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Customer reply replied 7 months ago
technicolor tg582n
Electronics Technician: Jason Jones, Technician replied 7 months ago

When you attempt to connect your device to the wireless network, what happens? Are you any type of error message?

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Customer reply replied 7 months ago
no error type shows what i need to know is how to enter wifi imfomation through the kindle and is this done through the settings?
Electronics Technician: Jason Jones, Technician replied 7 months ago

It is done through the settings. May I ask for the model name of your Kindle device?

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