E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

My ereader has a battery showing on the screen - how do I…

Customer Question
My ereader has a...

My ereader has a battery showing on the screen - how do I turn it on

Technician's Assistant: What brand and model of e-reader do you have?

I don't know

Technician's Assistant: How long has this been going on with your e-reader? What have you tried so far?

Well i haven't tried using it for months so it may have a flat battery

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

Kindle has a battery symbol w ith explanation mark in middle. How do I download my library

Submitted: 7 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 42 minutes by:
12/12/2017
Electronics Technician: Richard, Customer Service replied 7 months ago
Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 47,125
Experience: Avid repairer and trouble shooter of E-Readers
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle.

Let me know the results please

Thank you

Ask Your Own E-Readers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Dan T. Your Own Question
Dan T.
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 142
142 Satisfied Customers
Experience: DoD master electronics technician

Dan T. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
My kindle app on my iPad is not responding. I can't open it
my kindle app on my iPad is not responding. I can't open it and it is black on my desktop … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I have a kindle device with over 500 books. I order books
I have a kindle device with over 500 books. I order books thru my Apple computer at Amazon...most of my books are then available on my Computer scree and my hand held Kindle but some books do NOT down… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
I have surface pro with windows 10 my kindle reader no
I have surface pro with windows 10 my kindle reader no longer shows library or full page reading … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I have a kindle library with too much on it. how do i delete
i have a kindle library with too much on it. how do i delete books frm the library???? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I am trying to charge my kindle, but it doesn't seem to
I am trying to charge my kindle, but it doesn't seem to charge, there is a picture of a battery with a ? mark in the middle/ … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
I believe I have, by mistake, operated a restart on my
I believe I have, by mistake, operated a restart on my kindle and all my library has been deleted. Can I somehow retrieve it. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
My kindle has a picture of a battery with an explanation in
my kindle has a picture of a battery with an explanation mark in it ??? … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
How do I transfer books from old kindle to new kindle?
how do I transfer books from old kindle to new kindle? … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
I cannot seem to be able to download books. I have ordered
I cannot seem to be able to download books. I have ordered several and it says thank you and go to library but the book never shows up ben going on for over a week … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
MY Kindle Fire is about a year old and it does not charge
mY Kindle Fire is about a year old and it does not charge anymore. When I turn it on, the screen shows the low battery symbol. Lately, when I plug it in to recharge nothing happens, no sound signal th… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
I have a new kindle and I don't know how to use it, it was a
I have a new kindle and I don't know how to use it … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
561 satisfied customers
I have a new kindle reader and want to know how to download
I have a new kindle reader and want to know how to download a book I purchased awhile ago. Its on my library on the computer but is't showing on my reader … read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
Have downloaded books but Kindle won't pick any of them
Have downloaded books but Kindle won't pick any of them up.... … read more
Richard
Richard
Customer Service
47,125 satisfied customers
My problem is the machine is attached to the computer to
my problem is the machine is attached to the computer to recharge the battery and after many hours there is an explanation mark and I can't get rid of it … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
Battery symbol with exclamation. Can't do anything with
Battery symbol with exclamation mark. Can't do anything with kindle and wonder what is going on. Can't find anything online that explains … read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
Have had days of problems beginning with inability to turn
have had days of problems beginning with inability to turn page husband electrical engineer (sigh) has done a lot of "fixing" button pushing library is back-but books come up approx. 1/3 of screen siz… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
My Kindle has a frozen screen, but there are between 25-50
My Kindle has a frozen screen, but there are between 25-50 kib I hae a early Kindle, which may need a battery replacement. But I hae since bought an IPad and would like to download my kindle library t… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
There is a book in my library that didnt download properly
There is a book in my library that didn't download properly and shows only has a blank cover. I have tried to delete it from my library but it shuts down whenever I try. How do I remove this book?… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x