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When I opened my kindle it is frozen on the first page.
When I opened my kindle it is frozen on the first page. Nothing I do will change it. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,273 satisfied customers
When I start my kindle the bottom half of the screen is
When I start my kindle the bottom half of the screen is covered by a partial book title, obliterating that part of the screen. I can't get rid of it even after resetting the device. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,273 satisfied customers
My Kindle paper is fully charged yet I am unable to get my
My Kindle paper white is fully charged yet I am unable to get my Kindle to open. Can you help? … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,273 satisfied customers
It just quit on me today .i have charged it but did not
It just quit on me today .i have charged it but did not help. Only 2 years old … read more
Anthony_Infotech
Anthony_Infotech
Self Employed
Vocational, Technical or Trade Scho
16,245 satisfied customers
I can't open any book on my kindle. I get a message that
I can't open any book on my kindle. I get a message that says unable to open and says to delete and download again. It's also very slow when turning pages. It is charged. … read more
Harry
Harry
2,274 satisfied customers
Kindle seems to have died! On charger, the orange light
Kindle seems to have died! On charger, the orange light appears for 30 seconds, then vanishes. After 24 hours charging, no change, no response. After a blank screen, there is now a fixed picture heade… read more
Nathan
Nathan
Bachelors of Science
24,915 satisfied customers
I am unable to enter p/w. The o on the line to enter is
I am unable to enter p/w . The o on the line to enter is dead. & the button on top to use voice does not work either. … read more
Randy Boman
Randy Boman
Technician
10,730 satisfied customers
Kindle is frozen on the software update screen. it has been
Kindle is frozen on the software update screen. it has been this way two days. i have tried holding the power button on for various times. Nothing works. It wont shut down or start up … read more
Randy Boman
Randy Boman
Technician
10,730 satisfied customers
I have used my kindle a lot. Today, I am unable to turn it
I have used my kindle a lot. Today, I am unable to turn it on in the usual way. The green light is showing as though it is on, but the screen still appears as if it is off. Is my Kindle worn out? … read more
Josh
Josh
It Support Specialist
Associate Degree
752 satisfied customers
I have had my kindle (a gift) for 2 weeks - it has been
I have had my kindle (a gift) for 2 weeks - it has been working fine until just today.I can't get the little green light to stay on. Have it charged. Help … read more
Josh
Josh
It Support Specialist
Associate Degree
752 satisfied customers
Message came up 'trouble occurred wtih store". I clicked
message came up 'trouble occurred wtih store". I clicked close on that message screen. The message cleared, however, I am left with a clear white blank square. I am unable to go forward. It appears my… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,273 satisfied customers
Kindle is fully charged and when opened and swiped to unlock
Kindle is fully charged and when opened and swiped to unlock nothing happens … read more
Nathan
Nathan
Bachelors of Science
24,915 satisfied customers
The kindle appears to be frozen on a page. When the cover is
The kindle appears to be frozen on a page. When the cover is opened the page that is on remains. It does not appear to take a charge either. … read more
Josh
Josh
It Support Specialist
Associate Degree
752 satisfied customers
I bought my 3rd kindle less than two months ago and already
I bought my 3rd kindle less than two months ago and already have problems. Yesterday after reading a recently purchased book, I charged it overnight. Today when I tried to continue reading I tapped th… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,273 satisfied customers
I received a new kindle voyage on February 16. After
I received a new kindle voyage on February 16. After charging it up it worked nicely for about two days, but now it will only the opening page. This is the page that says "swipe to unlock Kindle". Not… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,273 satisfied customers
I received a message when attempting to open an app - Unable
I received a message when attempting to open an app - Unable to connect to browser at this time (or something to that affect). It asked if I wanted to force close or wait. I tapped force close. The sc… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My Kindle has a full battery charge in it, however a message
My Kindle has a full battery charge in it, however a message keeps coming up that it is unable to start application, I am connected to the Wi-Fi What do I do from here.… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
I tried to turn my kindle on and get no response. It is dead....
I tried to turn my kindle on and get no response. It is dead.... completely dead... Yet, when I turned it off earlier it was working fine and there was no low battery warning.… read more
Andy
Andy
Ereader Expert
MS Electrical Engineering
1,005 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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