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My new kindle is frozen on a book title & I can’t swipe to…

Customer Question
My new kindle is...

My new kindle is frozen on a book title & I can’t swipe to activate

Technician's Assistant: When could you last access your Kindle?

Early this morning. I’ve charged it 3 hours this evening

Technician's Assistant: Did you try resetting through Amazon's online password ***** tool?

No how do i

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

Just help and thank you

Submitted: 8 months ago.Category: E-Readers
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Answered in 5 minutes by:
12/12/2017
Electronics Technician: Aric, Technician replied 8 months ago
Aric
Aric, Technician
Category: E-Readers
Satisfied Customers: 47,783
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

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Electronics Technician: Aric, Technician replied 8 months ago

The problem you're having is often due to the software in the Kindle locking up and it needing to be rebooted. To do this, simply press and hold the power button on the Kindle for 40 FULL seconds, then release and wait a full minute for it to reboot (do no press anything else within that minute).

If this does not cure the issue, try that reset up to THREE TIMES and wait the full minute to see if it reboots.

Ask Your Own E-Readers Question
Electronics Technician: Aric, Technician replied 8 months ago

Let me know what happens once you try those steps.

Ask Your Own E-Readers Question
Electronics Technician: Aric, Technician replied 8 months ago
The problem you're having is often due to the software in the Kindle locking up and it needing to be rebooted. To do this, simply press and hold the power button on the Kindle for 40 FULL seconds, then release and wait a full minute for it to reboot (do no press anything else within that minute).If this does not cure the issue, try that reset up to THREE TIMES and wait the full minute to see if it reboots.
Ask Your Own E-Readers Question
Electronics Technician: Aric, Technician replied 8 months ago

Let me know if you need further assistance. Also, before you go, could you please click a POSITIVE RATING (by scrolling all of the way to the top of the page, and clicking 3-5 stars), so that I am credited for working with you today?

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