E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

We bought new kindle e-readers and we can't get them to

Customer Question
We bought new kindle...

We bought new kindle e-readers and we can't get them to accept our wifi password. What do we need to do to connect?

Technician's Assistant: Does your network appear in the Wi-Fi list on your Kindle?

Yes

Technician's Assistant: Are other devices (computer, phone, etc.) connecting to the router?

Yes

Submitted: 7 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 5 minutes by:
12/11/2017
Electronics Technician: Jason Jones, Technician replied 7 months ago
Jason Jones
Jason Jones, Technician
Category: E-Readers
Satisfied Customers: 19,235
Experience: Years of experience and education.
Verified

Hello,
I look forward to helping you today.

May I ask for the brand and model name of your wireless router or your wireless modem?

Once I have the above requested information, I will be able to give you the correct answer.

I look forward to your response,
Jason

Ask Your Own E-Readers Question
Customer reply replied 7 months ago
Xfinity dual band wifi 802.11acxb3
Electronics Technician: Jason Jones, Technician replied 7 months ago

Thank you for the update. May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

Ask Your Own E-Readers Question
Electronics Technician: Jason Jones, Technician replied 7 months ago

Thank you. Let's begin the remote help session now.

Follow the instructions below to begin the remote helping screen.

Remote page: http://remote.jasonfixedit.com

After clicking the link above, enter the following two digit number: 64
- And then click the circle button to start the remote application.
(After the file finishes downloading, please open the file and run it.)

Ask Your Own E-Readers Question
Electronics Technician: Jason Jones, Technician replied 7 months ago

Are you trying to run the remote on a Windows computer or a Mac computer?

Ask Your Own E-Readers Question
Electronics Technician: Jason Jones, Technician replied 7 months ago

I have waited almost one hour at the remote screen. Do you plan on doing this now or at a later time?

Ask Your Own E-Readers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Dan T. Your Own Question
Dan T.
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 142
142 Satisfied Customers
Experience: DoD master electronics technician

Dan T. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
I am having problems with my kindle with a WiFi issue. Also
I am having problems with my kindle with a WiFi issue. Also have bought 2 books and have not received them … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
We have a second kindle account on this computer which we
We have a second kindle account on this computer which we are unable to access. Can you please help? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I bought a new kindle as my previous one was broken I cannot
I bought a new kindle as my previous one was broken I cannot connecr … read more
Cris
Cris
60 satisfied customers
I can't find the correct wifi and cannot connect. My name
I can't find the correct wifi and cannot connect JA: Does your network appear in the Wi-Fi list on your e-reader? Customer: my name does - is that my network? JA: Are other devices (computer, phone, e… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
Get message that not connected to wifi(?). Forgotten my
Hi Pearl: Get message that not connected to wifi(?). … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I can't get into my kindle. Says I don't have the right
I can't get into my kindle. Says I don't have the right password. I can access my mac lap top ok. What is wrong?? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I've just purchased an Amazon Kindle and I can't get
I've just purchased an Amazon Kindle and I can't get connected to my Wifi. I used what i thought was the password ***** my old kindle but it is not accepted. I am connected to Optus but not broadband.… read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
40 satisfied customers
We are with bell546 our password is C993A312 for wi fi,
we are with bell546 our password ***** ***** for wi fi … read more
MD.REHAN
MD.REHAN
self employed
Diploma in applied electronics
836 satisfied customers
I have a kindle fire and have bought a new amazon fire and
I have a kindle fire and have bought a new amazon fire and need to know how to change information from the kindle fire to the amazon fire, … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
We have 2 kindles that have amazon entry cross entered, we
we have 2 kindles that have amazon entry cross entered, we can't get accepted password ***** either of them … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
Cant connect kindle to wi fi network. Password incorrect.
Cant connect kindle to wi fi network. Password ***** Not sure what my password ***** … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
D our password for our Wi Fi network and the kindles won't
d our password ***** our Wi Fi network and the kindles won't accept the new password, which is correct … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I have a new kindle and being an old woman can't get to
yes I have a new kindle and being an old woman can't get to grips with registration and start up. Too confusing. Can u help please. Thank you Kathy ************************… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Have been away from home for 4 days. Cannot re-connect, as
Have been away from home for 4 days. Cannot re-connect, as I have forgotten my password, please help. thank you. John cumming… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I cant get my new ebooks to go on my reader. The wireless
I can't get my new ebooks to go on my reader. The wireless keeps asking for a password XXXXX I don't have one. What do I do???… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I keep getting sorry we cant seem to connect to the store
I keep getting sorry we can't seem to connect to the store right now. I have internect on my e-book . i bought a new book and I cannot download… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
My husband bought me a kindle touch for my birthday in March.
My husband bought me a kindle touch for my birthday in March. We bought the touch for the convenience of the 3G capability. I loved it so much, and since we are both avid readers, I bought him one jus… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I bought a book and although I went to a placee that has wifi
I bought a book and although I went to a placee that has wifi it did not load. I had "wi fi on." why doesn't it load?… read more
Thomas
Thomas
IT Manager
Associate Degree
983 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x