E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

Forgot password. A few days ago. I dont know what a factory…

Customer Question
Forgot password Technician's Assistant:...

Forgot password

Technician's Assistant: When could you last access your device?

A few days ago

Technician's Assistant: Have you tried a Factory Reset? The E-reader Expert can walk you through this to ensure you don't lose your e-books and other data.

I dont know what a factory reset is. it asks for my email address and cell phone number and says they are wrong. had another kindle before ans someone else set it up and i am stuck

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

My former email address was***@******.***

Submitted: 7 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 5 minutes by:
12/11/2017
Electronics Technician: Richard, Customer Service replied 7 months ago
Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 47,248
Experience: Avid repairer and trouble shooter of E-Readers
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me the account this password ***** *****?

Please let me know

Ask Your Own E-Readers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Dan T. Your Own Question
Dan T.
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 142
142 Satisfied Customers
Experience: DoD master electronics technician

Dan T. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
I updated my kindle account a few weeks ago by phone but
I updated my kindle account a few weeks ago by phone but nothing has changed … read more
Richard
Richard
Customer Service
47,248 satisfied customers
I have my previous email. address for my amazon account. I
I have my previous email. address for my amazon account. I can't remember the password. Everything was right there without the password. I bought a new fire because I miss kindle. Should I open a new … read more
Richard
Richard
Customer Service
47,248 satisfied customers
Was cut off from my kindle cloud reader, forgot password,
was cut off from my kindle cloud reader, forgot password, said i would receive email and have not received it … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I have forgot my password. I hit reset now nothing. Help. No
I have forgot my password JA: When could you last access your device? Customer: I hit reset now nothing JA: Have you tried a Factory Reset? The E-reader Expert can walk you through this to ensure you … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I have a kindle paperwhite. I wanted to change the banking
I have a kindle paperwhite. I wanted to change the banking details so I reset my kindle. Then I clicked on Use an existing Amazon account. I thought I put in the correct Login ID and password ***** it… read more
Richard
Richard
Customer Service
47,248 satisfied customers
Forgot password. A few days ago. I dont know what a factory
i dont know what a factory reset is. it asks for my email address and cell phone number and says they are wrong. had another kindle before ans someone else set it up and i am stuck … read more
Harry
Harry
2,048 satisfied customers
My younger brother deleted Star wars force collection from
My younger brother deleted Star wars force collection from my tablet and I don't remember the password … read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
My kindle states that I am not connected to the internet and
My kindle states that I am not connected to the internet and it won't accept … read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
I reset my Kindle as it did not give me any dictionary
I reset my Kindle as it did not give me any dictionary function and I was requested to then enter my amazon User ID and password ***** it says there is an error and asks me to try again - did that man… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
562 satisfied customers
I accidentally reset my kindle and can not find my password,
I accidentally reset my kindle and can not find my password … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Can't get my kindle fire to work. Password not correct.
can't get my kindle fire to work. Password ***** correct. can't change it. bought book but won't come on kindle. comes up on computer. very confusing… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I dropped my Kindle and it no longer works. After purchasing
I dropped my Kindle and it no longer works. After purchasing a new Kindle reader I can no longer get into my Amazon account. It's been so long since I've used my password ***** can't remember what it … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
My kindle says it is connected to the wifi but will not bring
My kindle says it is connected to the wifi but will not bring up the kindle store. "kindle store encountered an unexpected error"… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
HOw do I recover my password? Also how do I connect with
HOw do I recover my password? Also how do I connect with my former account with all the books in it?… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
My kindle fire stopped receiveing emails. tried to remove my
my kindle fire stopped receiveing emails. tried to remove my router info and reload. cannot get back on line. it asks for a password. do not have or rember password.… read more
Thomas
Thomas
IT Manager
Associate Degree
983 satisfied customers
My Kindle email address is wrong. I know what the wrong one
My Kindle email address is wrong. I know what the wrong one is but do not know how to correct it. I do not have the password XXXXX either address. How can I get this corrected? If I had a number to ca… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
.I have somehow locked myself out of my Kindle. When I turn
.I have somehow locked myself out of my Kindle. When I turn it on it asks for my password XXXXX I forgot it. I am literally just learning to e-mail and have zilch knowledge about toolbars and the like… read more
Thomas
Thomas
IT Manager
Associate Degree
983 satisfied customers
1. When I purchased my Kindle, the email account I had for
1. When I purchased my Kindle, the email account I had for Amazon wasn't working at all, my computer filled in the info automatically. 2. When I received my Kindle and tried to register it I couldn't … read more
Mike
Mike
Technician
Working on MBA
418 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x