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I am having trouble resetting my password so I can use my…

Customer Question
I am having trouble...

I am having trouble resetting my password ***** I can use my new Kindle.

Technician's Assistant: When could you last access your Kindle?

It’s new.

Technician's Assistant: Did you try resetting through Amazon's online password ***** tool?

Yes

Submitted: 8 months ago.Category: E-Readers
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Answered in 6 minutes by:
12/11/2017
Electronics Technician: Randy Boman, Technician replied 8 months ago
Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 10,549
Experience: E-Reader Technician
Verified

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

My goal is to give you the best experience possible!

Do you get an error message when trying the reset?

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Customer reply replied 8 months ago
I don’t know what I did. Usually my kids do this for me. I think it said my password ***** incorrect .
Electronics Technician: Randy Boman, Technician replied 8 months ago

okay, what is the email address that you use for Amazon?

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Customer reply replied 8 months ago
Can I just type my new password?
Electronics Technician: Randy Boman, Technician replied 8 months ago

yes, that will work.

Let me know what happens please.

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Customer reply replied 8 months ago
It says my password ***** email address is incorrect.
Electronics Technician: Randy Boman, Technician replied 8 months ago

okay, what is that email and password ***** you are trying?

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Customer reply replied 8 months ago
I already have an amazon account.
Electronics Technician: Randy Boman, Technician replied 8 months ago

okay, what is that email and password ***** you are trying?

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