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Forgot password. A few days ago. I dont know what a factory…

Customer Question
Forgot password Technician's Assistant:...

Forgot password

Technician's Assistant: When could you last access your device?

A few days ago

Technician's Assistant: Have you tried a Factory Reset? The E-reader Expert can walk you through this to ensure you don't lose your e-books and other data.

I dont know what a factory reset is. it asks for my email address and cell phone number and says they are wrong. had another kindle before ans someone else set it up and i am stuck

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

My former email address was***@******.***

Submitted: 5 months ago.Category: E-Readers
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Customer reply replied 5 months ago
My email changed
Answered in 1 hour by:
12/11/2017
Electronics Technician: Harry, Customer Service replied 5 months ago
Harry
Harry, Customer Service
Category: E-Readers
Satisfied Customers: 2,064
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own E-Readers Question
Customer reply replied 5 months ago
i still cannot use my kindle
Customer reply replied 5 months ago
I still cannot use my kindle. My previous email was***@******.***. Now i am at***@******.***. can you change it and change the poassword to 8Pebbles. So far nothing has been accomplished by Just answer. Should i just give up the kindle.
Customer reply replied 5 months ago
I cannot find the response to me anywhere
Electronics Technician: Harry, Customer Service replied 5 months ago

Have you tried resetting the password?

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Dan T.
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 142
142 Satisfied Customers
Experience: DoD master electronics technician

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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