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E-kindle programs not downloading. With just the recent bach…

Customer Question
E-kindle programs not downloading ...

E-kindle programs not downloading

Technician's Assistant: When did this downloading issue start with your e-reader?

With just the recent bach of orders about twqo weeks ago

Technician's Assistant: Have you tried a force reboot (pressing and holding the power button for a minute)?

Yes but no luck

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

No just ge tit downloading paid for e- books

Submitted: 7 months ago.Category: E-Readers
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Answered in 16 minutes by:
12/11/2017
Electronics Technician: Aparna Indresh,
 replied 7 months ago
Aparna Indresh
Category: E-Readers
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Electronics Technician: Aparna Indresh,
 replied 7 months ago

May I know the exact make and model of your kindle?

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Customer reply replied 7 months ago
could you just tell me whether the e-books have been transmitted by Amazon
Electronics Technician: Aparna Indresh,
 replied 7 months ago

You have reached JustAnswer and it is a question and answer site and not affiliated with [Amazon]. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

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Customer reply replied 7 months ago
Seems to be a mistake . I apologize. I though I was communicating with Amazon
Electronics Technician: Aparna Indresh,
 replied 7 months ago

Thank you for your response You can contact JustAnswer's Customer Service by clicking on the Contact Us button at the bottom of your screen or by going to this link: http://ww2.justanswer.com/customer-support

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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