E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

Turns on then stops when the title nook comes up...wont turn…

Customer Question
Turns on then stops...

Turns on then stops when the title nook comes up...wont turn off and nothing plays when I do try to turn it on freezes as unit starts

Technician's Assistant: When did you last charge your e-reader?

Friday night

Technician's Assistant: Have you tried a force reboot (pressing and holding the power button for a minute)?

Did soft reboot and nothing then tried force reboot and nothing

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

Just want it to work so I can read, oh put on an app game thurs

Submitted: 7 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 3 hours by:
12/11/2017
Electronics Technician: Harry, Customer Service replied 7 months ago
Harry
Harry, Customer Service
Category: E-Readers
Satisfied Customers: 2,592
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own E-Readers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Dan T. Your Own Question
Dan T.
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 142
142 Satisfied Customers
Experience: DoD master electronics technician

Dan T. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
I ordered two books and it downloaded to my Kindle, but not
I ordered two books and it downloaded to my Kindle, but not my Ipad. I've tried turning the wireless on and off, to no avail. Order # D01-3358288-7270652. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I tried to turn it on and it goes to the 99% point then
I tried to turn it on and it goes to the 99% point then freezes. The 99 … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Have a nook HD+ which I changed the OS to android 7.0. now
Have a nook HD+ which I changed the OS to android 7.0. now sound wont work. When unit is re booted sound may come on for less than a second and then wont come back at all. Tried two apps from the goog… read more
Harry
Harry
Customer Service
2,592 satisfied customers
It will not turn on. I've left it on the charger so I
It will not turn on. I've left it on the charger so I believe it is charged...but it flashes "Kindle Fire" as though it is powering up, but shuts down instead of turning on. I just loaded a bunch of n… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
My nook won't turn on. I've tried holding down button for 30
My nook won't turn on. I've tried holding down button for 30 seconds and then re-trying, but nothing happens … read more
Eldon
Eldon
BS
216 satisfied customers
Was charging it, when I went to see if it was fully charged,
Was charging it, when I went to see if it was fully charged, I find the its frozen with the word Nook on it … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
Nook reads read forever your nook is starting up but I can't
Nook reads read forever your nook is starting up but I can't get it to come on … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
My nook is having problems. I will start reading a book but
My nook is having problems. I will start reading a book but after some time the page will start moving back and forth or just freeze and I can't do anything. Any ideas? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
My nook simple touch with glowlight has stopped working.
My nook simple touch with glowlight has stopped working. Initially it would not turn to the next page but would skip to the reference section (300 pages further into the book), then I'd get a message … read more
Harry
Harry
Customer Service
2,592 satisfied customers
I downloaded Biden's Promise me Dad and was reading it.
Hi ...I downloaded Joe Biden's Promise me Dad and was reading it. Turned off the Nook. Turned it back on and wanted to continue reading. Cannot open the book...it is grayed out in my library. Error me… read more
Harry
Harry
Customer Service
2,592 satisfied customers
My Nook will go to shop and every other app, but will not display
My Nook will go to shop and every other app, but will not display my books that I have started to read. Home page has them on there, but when you press the book, it goes to a white screen. Checked the… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
My nook is fully charged. When I go to shop, put in an author
My nook is fully charged. When I go to shop, put in an author or title and search, It takes a long time for a response but will finally get a list of titles for a certain author. However it will allow… read more
Expert
Expert
My Nook has frozen and wont respond to commands. Its stuck
My Nook has frozen and won't respond to commands. It's stuck on a game and I can't get it off the screen; can't go back, can't go to the library. It just sits there looking sullen. I have a small fort… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I finished reading my book last night...10:31. Attempted
I finished reading my book last night...10:31. Attempted to see what I might read next...up pops a book I have deleted from the Kindle. Then everything stopped...got a message about going to CLOUD...s… read more
Dan T.
Dan T.
Master Technician
142 satisfied customers
I was in an app every word Crossings playing a crossword game
I was in an app every word Crossings playing a crossword game and an error box popped up that says "An error occured closing this title" Nothing I do will unfreeze the screen. I have turned it on and … read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
When turning on Kindle Fire it comes up with a box saying app
When turning on Kindle Fire it comes up with a box saying app not available and force close. Cannot get connected to wi fi. When I push on button it keeps going back to off. Books open showing titles … read more
Andy
Andy
Ereader Expert
MS Electrical Engineering
1,005 satisfied customers
When I try to watch a show on Hulu, my Nook Tablet keeps showing
When I try to watch a show on Hulu, my Nook Tablet keeps showing "BUFFERING" over and over and will not play. Please advise what to do. It has played HULU many times in the past but now seems stuck.… read more
Expert-Repair
Expert-Repair
Owner Kingsland Auto & Marine Services
Vocational, Technical or Trade Scho
11 satisfied customers
It doesnt matter what I highlight to open, whether a book
It doesn't matter what I highlight to open, whether a book or a game it shots me to The Lincoln Lawyer. This is something that has just started. I have already read and archived this book. How can I g… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x