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My kindle serial number starts with 9062 what model do I…

Customer Question
My kindle serial number...

My kindle serial number starts with 9062 what model do I have?

Technician's Assistant: How long has this been going on with your Kindle? What have you tried so far?

Just starting to not turn pages

Submitted: 7 months ago.Category: E-Readers
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Answered in 1 minute by:
12/10/2017
Electronics Technician: Josh, Technician replied 7 months ago
Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 21,965
Experience: E-reader expert
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Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Electronics Technician: Josh, Technician replied 7 months ago

Kindle Paper White 2.

Try this to fix the not turning pages issue:

Please press and hold down the power button for 25-30 seconds until the Kindle restarts
If that does not work, then please respond back and let me know so I can continue to troubleshoot.

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Customer reply replied 7 months ago
back up now loading a book
Customer reply replied 7 months ago
now loaded the book muck quicker and is now turning pages.
Customer reply replied 7 months ago
why did I have to restart??
Electronics Technician: Josh, Technician replied 7 months ago

Sometimes there is a glitch in the firmware/software that can cause that issue.

Please use the star rating at the top to rate our session as 5 stars and press Submit

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Electronics Technician: Josh, Technician replied 7 months ago

Hello!

I just wanted to take a moment to check back with you to see if you need more assistance. If you are all set, I would appreciate it if you could take a moment to rate my service with 5 stars, at the top of the page. If you need further assistance, just let me know using the reply box provided so we can work together to solve the issue.

Thank you!

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