E-Readers

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It looks that it's locked and have to doubleclick

Customer Question
It looks that it's...

It looks that it's locked and have to doubleclick everything.The lady tells everythingyou touch

Technician's Assistant: When could you last access your device?

2 months ago maybe

Technician's Assistant: Have you tried a Factory Reset? The E-reader Expert can walk you through this to ensure you don't lose your e-books and other data.

No I didn't try that so pease help me

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

No I don't think so

Submitted: 8 months ago.Category: E-Readers
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Answered in 4 minutes by:
12/10/2017
Electronics Technician: MD.SADIQUE, Engineer replied 8 months ago
MD.SADIQUE
MD.SADIQUE, Engineer
Category: E-Readers
Satisfied Customers: 3,661
Experience: Electronics engineer,2yrs+exp as circuit analyst.
Verified

Hello, and thank you for your question. I am reviewing it now and will reply again in a moment.

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Electronics Technician: MD.SADIQUE, Engineer replied 8 months ago

Is it a Kindle fire/Paperwhite?

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Customer reply replied 8 months ago
Fire
Electronics Technician: MD.SADIQUE, Engineer replied 8 months ago

You forgot your Kindle password.

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Electronics Technician: MD.SADIQUE, Engineer replied 8 months ago

Enter an incorrect password (at least characters in length) for five times.

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Electronics Technician: MD.SADIQUE, Engineer replied 8 months ago

Then you will get a prompt to reset your Kindle or wait 30 seconds to try again.
Tap Reset to reset your device to factory defaults.

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Electronics Technician: MD.SADIQUE, Engineer replied 8 months ago

Tell me how it goes!

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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