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I was not able to sign in with my existing password so I had…

Customer Question
I was not able...

I was not able to sign in with my existing password ***** I had a code sent to my email so I could change my password. Now I still can't log in. It keeps sending me codes to enter, I enter the code and I get a new code to enter, I enter that code and get new code to enter. It never stops

Technician's Assistant: When could you last access your device?

About 3 weeks ago

Technician's Assistant: Have you tried a Factory Reset? The E-reader Expert can walk you through this to ensure you don't lose your e-books and other data.

I have no idea what a factory reset is

Submitted: 8 months ago.Category: E-Readers
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Answered in 8 hours by:
12/9/2017
Electronics Technician: Harry, Customer Service replied 8 months ago
Harry
Harry, Customer Service
Category: E-Readers
Satisfied Customers: 2,828
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 142
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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