E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

Cannot find cloud to download books. Downloads samples ok…

Customer Question
Cannot find cloud to...

Cannot find cloud to download books. Downloads samples ok but want the whole story

Technician's Assistant: When did this downloading issue start with your e-reader?

About two hours ago. First books I have tried to download in several months.

Technician's Assistant: Have you tried a force reboot (pressing and holding the power button for a minute)?

No I will try but I am sure it is me missing some step or other

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

Glad you still there. Shut down made no difference. I choose a book I want - Michael Connolly ‘Angel of investigation’ and it gives me reviews and I can download the sample but cannot. Find where to download the book itself

Submitted: 7 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 10 hours by:
12/9/2017
Electronics Technician: Pete, Engineer replied 7 months ago
Pete
Pete, Engineer
Category: E-Readers
Satisfied Customers: 20,365
Experience: Over 16 years experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Ask Your Own E-Readers Question
Electronics Technician: Pete, Engineer replied 7 months ago

Try restarting your e-reader and also restart your wifi router.

Ensure the e-reader is connected to the internet, then try downloading the whole book again.

Let me know if that works?

Ask Your Own E-Readers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Pete Your Own Question
Pete
Pete
Pete, Engineer
Category: E-Readers
Satisfied Customers: 20,365
20,365 Satisfied Customers
Experience: Over 16 years experience installing and repairing electronics.

Pete is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
I had download of The President is Missing but it said it
I had download of The President is Missing but it said it was in cloud or library. I have the regular kindle that is 12 years old or even older. What's going on since I can't find it anywhere on my ki… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I bought several books a month ago, some more since then,
I bought several books a month ago, some more since then, and they won't download onto my nook. They say prossessing. What is up? … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
All I can order from my mobile device is a book sample. I
All I can order from my mobile device is a book sample. I want to download the whole book to my iPad kindle reader. My computer is not with me on this trip. … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I had problem with my Visa card but that has been fixed. I
I had problem with my Visa card but that has been fixed. I ordered a kindle book but only a sample came through and my account was debited the full amount … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
562 satisfied customers
How can I delete a book I do not like? I pad...2years old, I
I am a new Kindle customer,and I started reading a book I do not want to continue but have no idea how to stop it … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
Why isn't kindle books loading to my kindle, they are going
why isn't kindle books loading to my kindle, they are going to kindle cloud? … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
How to find the titles that are already dowloaded?
How to find the titles that are already dowloaded ? … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
I cannot get my Kindle. i cannot get my kindle paper to
i cannot get my kindle paper white to download samples of books I want to read. … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
I have been trying to download Cloud Library and it get it
I have been trying to download Cloud Library and it get it downloaded but when I press "install" nothing happens. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
I have a Kindle (Amazon) Fire. Trying to Order a book
I have a Kindle (Amazon) Fire. Trying to Order a book "Outlander A Breath of Snow and Ashes". I got the sample but cannot order the book itself. I changed my Credit card and my email address already b… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
The books that I ordered did not download on my kindle fire.
The books that I ordered did not download on my kindle fire. I received the sample, but wanted the complete edition … read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
The book I am reading will not open. I am about the 5th
please. The book I am reading will not open. I am about the 5th chapter. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I cannot get the book I order from the sample, It is a new
I have made a phone call and thought I was ok, but now the same old problem … read more
Benimur
Benimur
Senior Technician
Associate Degree
13 satisfied customers
I get a message that I can't down load an upgrade because I
I get a message that I can't down load an upgrade because I don't have enough space … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
562 satisfied customers
For 2 days I've been trying to figure out why I cannot get
For 2 days I've been trying to figure out why I cannot get The Book Of Ivy, which I purchased on my computer, to come thru on my other devices (IPhone & Kindle eReader. I haven't had this problem befo… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
562 satisfied customers
How do I find my List: "Books Read" and how do I add to it
How do I find my List: "Books Read" and how do I add to it within my Kindle? … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I am unable to read a book that my kindle tells me I already
I am unable to read a book that my kindle tells me I already bought. if I already bought it and I don't believe I read it, why can't I read it now?… read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
Somehow I managed to purchase the same book twice and now Ive
Somehow I managed to purchase the same book twice and now I've deleted the book while still reading it and am stuck with the sample. I sampled Moloka'i by Alan Brennert, liked it so I bought it. Was r… read more
MD.REHAN
MD.REHAN
self employed
Diploma in applied electronics
836 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x