E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

I have 2 kindles I want to return for credit, one works the…

Customer Question
I have 2 kindles...

I have 2 kindles I want to return for credit, one works the other does not. Tell me where to send them

Technician's Assistant: What brand and model of e-reader do you have?

Dont know. They are about 3-4 ears old. I bought a new Kindle for my wife she loves it

Technician's Assistant: How long has this been going on with your Kindle? What have you tried so far?

I have not used mine in about 3-4 years. My wife prefers the smaller verson, she doesnt want the larger one,

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

Just where to send them for credit to my acct.

Submitted: 7 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 2 hours by:
12/8/2017
Electronics Technician: Harry, Customer Service replied 7 months ago
Harry
Harry, Customer Service
Category: E-Readers
Satisfied Customers: 2,613
Experience: IT at Justanswer
Verified

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

Ask Your Own E-Readers Question
Customer reply replied 7 months ago
I came to you by mistake, I want the kindies returned and credited to my account. I do not want them fixed.
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Dan T. Your Own Question
Dan T.
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 142
142 Satisfied Customers
Experience: DoD master electronics technician

Dan T. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
I have changed my credit card for my Kindle/Amazon acct but
Second opinion] I have changed my credit card for my Kindle/Amazon acct but the old acct number comes up. I am unable to order any books and unable to change the credit card number. My wife and I shar… read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
My wife has the Kindle Fire and uses the largest font. She
My wife has the Kindle Fire and uses the largest font. She has failing eyesight. Is there another Kindle available with larger font?… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I have a kindle white. My wife & I share and amazon account
I have a kindle white. My wife & I share and amazon account and have done so since last december. We both have kindle whites. Up until yesterday hares showed her name and mine showed my name. Yesterda… read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
I have been given a new kindle reader and Im trying to resister
I have been given a new kindle reader and I'm trying to resister it and get it operating. I am having no success. What am I doing wrong?… read more
Steve G.
Steve G.
Engineer
593 satisfied customers
I bought my wife a kindle Touch for Christmas last year, not
I bought my wife a kindle Touch for Christmas last year, not knowing if she would like it or not. She bought several books on her account and liked it a lot. She convinced me to try a couple of books … read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I gave my wife a Kindle Fire for Christmas last year. She
I gave my wife a Kindle Fire for Christmas last year. She loves it. Yesterday she could not connect to wi-fi. This morning it won't turn on. There is just a blank screen. Can you help… read more
Andy
Andy
Ereader Expert
MS Electrical Engineering
1,005 satisfied customers
MY WIFE THINKS SHE WOULD LIKE AN I-PAD? WHY WOULD I BUY HER
MY WIFE THINKS SHE WOULD LIKE AN I-PAD? WHY WOULD I BUY HER A KINDLE INSTEAD. I HAVE AN I-PHONE AND SHE HAS A CELL PHONE WITH SERVICE BY VERIZON ON A FAMILY PLAN? THANKS FOR YOUR HELP, TERRY XXXXXX CA… read more
Thomas
Thomas
IT Manager
Associate Degree
983 satisfied customers
My wife has kindle and store set up amazon account so she
My wife has kindle and store set up amazon account so she use to purchase books etc I have just bought kindle also - registered my kindle with my Aol address and I get Internet etc Now trying to get b… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
My husband bought me a kindle touch for my birthday in March.
My husband bought me a kindle touch for my birthday in March. We bought the touch for the convenience of the 3G capability. I loved it so much, and since we are both avid readers, I bought him one jus… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
How do I archive books on my Kindle (larger version than the
How do I archive books on my Kindle (larger version than the one now on sale) also can I transfer books on my kindle to my wife's which is the newer smaller version?… read more
Andy
Andy
Ereader Expert
MS Electrical Engineering
1,005 satisfied customers
We got a Kindle Touch for my mother-in-law last November.
We got a Kindle Touch for my mother-in-law last November. She needs larger print, and we thought the Kindle Touch would be the easiest for her to use. I was good at the beginning, and not even too slo… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I gave a Kindle Fire as a gift at the same time I purchased
I gave a Kindle Fire as a gift at the same time I purchased for myself. I love mine but the one I gave my friend will not charge so she returned it to me.. I have tried to charge it many times at diff… read more
Andy
Andy
Ereader Expert
MS Electrical Engineering
1,005 satisfied customers
I purchasd 2 Kindle ereaders, my wife loaned me a book from
I purchasd 2 Kindle ereaders, my wife loaned me a book from her ereader {The Priest} and after 14 day it was deleted from my reader but was not returned to my wifes reader.Do we lose this book permane… read more
Steve G.
Steve G.
Engineer
593 satisfied customers
I am unable to purchase e-books on my kindle. We have two
I am unable to purchase e-books on my kindle. We have two kindle e-books, both registered under my name. However, there has been a change in the credit card and has not been updated on my wife' s kind… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
I bought my wife a Kindle a couple of Months ago, she loves
I bought my wife a Kindle a couple of Months ago, she loves it however it just quit working, it is totally frozen will not take a charge, we took it to wal-mart and checked out the charger and it is f… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
Hi, Want to buy a Kindle in the UK for my wifes mother.
Hi, Want to buy a Kindle in the UK for my wife's mother. She is Italian and will want to use it in Italy to download Italian books (she doesnt speak English). Will a "UK" Kindle work in Italy? Thanks… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
I have three Kindles (two of mine and one for my wife). How
I have three Kindles (two of mine and one for my wife). How can I get the books that I bought and paid for on each of these?… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
I have two kindles. xxxxx [email protected]::: I purchased a
I have two kindles. My name is ***** ********@******.***::: I purchased a larger one but am more comfortable with the smaller one. Is there anyway I can sell or return the larger one???I deactivated t… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x