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It's frozen. Can't get past first page. "Swipe to unlock"
It's frozen. Can't get past first page. "Swipe to unlock" does not come up but Kindle is lighted. … read more
Richard
Richard
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IT Manager, Consultant
49,185 satisfied customers
I have Kindle Fire. The touch screen is slow and sometimes
I have Kindle Fire. The touch screen is slow and sometimes does not work … read more
Harry
Harry
2,269 satisfied customers
My kindle just quit working. It wouldn't swipe and it won't
My kindle just quit working. It wouldn't swipe and it won't take a charge. How do I exchange it for a new one? Thanks. Heidi Thompson … read more
Richard
Richard
Customer Service
IT Manager, Consultant
49,185 satisfied customers
My Kindle is fully charged but will not let me swipe to
My Kindle is fully charged but will not let me swipe to unlock … read more
Josh
Josh
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Associate Degree
752 satisfied customers
I cannot unlock the kindle. It is locked and when you swipe
I cannot unlock the kindle. It is locked and when you swipe it nothing happens? … read more
Jason Jones
Jason Jones
AAS Information Technology
2,455 satisfied customers
My kindle paperwhite will not open. I swipe, it blinks, but
My kindle paperwhite will not open. I swipe, it blinks, but will not open. Occasionally, I can get it to open, but it is not a full screen and I can't get anything to move/open/change. I have charged … read more
Anthony_Infotech
Anthony_Infotech
Self Employed
Vocational, Technical or Trade Scho
16,241 satisfied customers
How do I unlock Jessies 5th kindle, Kindle fire abt 2 years
How do I unlock Jessies 5th kindle JA: What's the make/model of your device? How old is it? Customer: Kindle fire abt 2 years old JA: How long has this been going on? What troubleshooting have you tri… read more
Nathan
Nathan
Bachelors of Science
24,890 satisfied customers
I am a loyal Kindle user. My kindle is 2 years old. Here'e
Good Morning Pearl, My name is Jeff. I am a loyal Kindle user. My kindle is 2 years old. Here'e my problem. I am swiping" but the Kindle is not opening. I charged it up overnight. It is totally charge… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,261 satisfied customers
I received a new Kindle Voyage four days ago. It worked for
I received a new Kindle Voyage four days ago. It worked for two days and now will not respond. It is fully charged but not move off the first page that says "Swipe to unlock Kindle." It does not unloc… read more
Nathan
Nathan
Bachelors of Science
24,890 satisfied customers
I received a new kindle voyage on February 16. After
I received a new kindle voyage on February 16. After charging it up it worked nicely for about two days, but now it will only the opening page. This is the page that says "swipe to unlock Kindle". Not… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,261 satisfied customers
I just got a new Kindle fire 8 and I am unable to unlock it.
Hi, I just got a new Kindle fire 8 and I am unable to unlock it. I have been trying to swipe up but it keeps turning off. … read more
Cory
Cory
Vocational, Technical or Trade Scho
636 satisfied customers
Kindle fire tied up with voices. wont respond properly.
kindle fire tied up with voices. wont respond properly. touch featurw does not work properly … read more
Viet - Printer Tech
Viet - Printer Tech
Computer Technican
Bachelor's Degree
5,222 satisfied customers
Voyager will not allow me to access the books. The screen
voyager will not allow me to access the books. The screen shows a hodge-podge of large letters. When I turn it on and swipe to unlock nothing happens. It is fully charged. … read more
Josh
Josh
It Support Specialist
Associate Degree
752 satisfied customers
Charged my Kindle Paper overnight. Removed charger and
charged my Kindle Paper White overnight. Removed charger and charging light stayed on. Kindle has "swipe to unlock Kindle" screen. Swiping does not unlock Kindle. After approx. 30 min. charge light we… read more
Nathan
Nathan
Bachelors of Science
24,890 satisfied customers
When I try to access my Kindle- after the screen that tells
Hello, When I try to access my Kindle-White after the screen that tells me to "swipe to unlock Kindle" I get a blank screen. I cannot get anything, not a list of all my books on Kindle or the book I w… read more
Viet - Printer Tech
Viet - Printer Tech
Computer Technican
Bachelor's Degree
5,222 satisfied customers
My Kindle Fire got wet but still worked fine for a day but
My Kindle Fire got wet but still worked fine for a day but now when I turn it on it goes to the yellow "swipe" but when I try to swipe it it won't move and eventually goes to a page that shows the boo… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My wifes kindle has worked flawlessly for about two years.
My wife's kindle has worked flawlessly for about two years. A couple of days ago, it indicated it needed to be charged and after charging was complete, she removed the charging cord and placed the kin… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
I am having trouble with my kindle. It all of a sudden stops
I am having trouble with my kindle. It all of a sudden stops in the middle of my book and connects to the Whispernet when I don't request it. Two days ago, I was having the same problem. It left it fo… read more
namstech
namstech
Software Development Engineer
Master's Degree
546 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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