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I have a kindle reader which I haven't used for some time, I…

Customer Question
I have a kindle...

I have a kindle reader which I haven't used for some time, I now wish to load it with some books, They come svreen but I can't buy because the machine says I have no registered credit card I fact my Amaon account says I have two on record HELP

Technician's Assistant: How long has this been going on with your Kindle? What have you tried so far?

I have not used it for some months Now I get this problem

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

HELP

Submitted: 7 months ago.Category: E-Readers
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Answered in 6 minutes by:
12/8/2017
Electronics Technician: Randy Boman, Technician replied 7 months ago
Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 10,501
Experience: E-Reader Technician
Verified
Hi ,
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
My goal is to give you the best experience possible!This is usually caused by a glitch in the firmware and can be resolved by a forced reboot, then your kindle will work normally again. Slide or press and hold the power switch for 40 seconds, then release.Then press or slide the power button to restart if the device does not start up again on its own. Then try connecting to WiFi and sign in with your Amazon account info.
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Category: E-Readers
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