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My screen is dark but will occasionally come on but very…

Customer Question
My screen is dark...

My screen is dark but will occasionally come on but very dim, after a few seconds it will go dark again.

Technician's Assistant: When did you last charge your e-reader?

Earlier today, it was around 85% when this problem happened.

Technician's Assistant: Have you tried a force reboot (pressing and holding the power button for a minute)?

No, only a few seconds.

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

The kindle will not turn on at all most of the time.

Submitted: 7 months ago.Category: E-Readers
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Answered in 1 hour by:
12/7/2017
Electronics Technician: Harry, Customer Service replied 7 months ago
Harry
Harry, Customer Service
Category: E-Readers
Satisfied Customers: 2,641
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 7 months ago
my Kindle will come on, show the Amazon logo & Fire but the screen will then go dark.
Customer reply replied 7 months ago
This Kindle is new, i will just return it.
Electronics Technician: Harry, Customer Service replied 7 months ago

Please plug in your Kindle for 5 minutes then hold down the power button for 45 seconds while it is plugged in until the Kindle reboots. It can take 2-3 minutes for the complete reboot process. Allow it to charge for 20 minutes now and see if it will charge

If that does not work then please let me know when you purchased the Kindle

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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