How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Aric Your Own Question
Aric
Aric, Technician
Category: E-Readers
Satisfied Customers: 48650
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
24739752
Type Your E-Readers Question Here...
Aric is online now
A new question is answered every 9 seconds

My Kindle won't go on although it is fully charged!

Customer Question

My Kindle won't go on although it is fully charged!
JA: When did you last charge your Kindle?
Customer: Yesterday
JA: Have you tried a force reboot (pressing and holding the power button for a minute)?
Customer: No
JA: Anything else you want the E-reader Expert to know before I connect you?
Customer: No
Submitted: 11 months ago.
Category: E-Readers
Expert:  Aric replied 11 months ago.

I'm reviewing your details and will reply shortly.

Expert:  Aric replied 11 months ago.

The problem you're having is often due to the software in the Kindle locking up and it needing to be rebooted. To do this, simply press and hold the power button on the Kindle for 40 FULL seconds, then release and wait a full minute for it to reboot (do no press anything else within that minute).
If this does not cure the issue, try that reset up to THREE TIMES and wait the full minute to see if it reboots.