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It is frozen. I pressed the restart button for 45 second.
it is frozen. I pressed the restart button for 45 second. the screen went blank and the picture with the tree comes up. The name kindle on top of the screen is not black. and nothing happens. I left i… read more
Anthony_Infotech
Anthony_Infotech
Self Employed
Vocational, Technical or Trade Scho
19,680 satisfied customers
I just bought a new Kindle and it has already died. It's
I just bought a new Kindle and it has already died. It's frozen with the "waking up" message. … read more
Josh
Josh
8,551 satisfied customers
Frozen screen. shut dow=n holding button, count to 40.
frozen screen. shut dow=n holding button, count to 40. Repeated several times. Plugged it in last night. different is screen, abstract shapes. Was able to swipe. Opened to my List. Clicked on book, sa… read more
Nathan
Nathan
Bachelors of Science
35,591 satisfied customers
My Kindle suddenly stopped working when I was trying to
My Kindle suddenly stopped working when I was trying to access the Kindle store. I had charged the battery a day or so before and had no trouble reading. Now the light does not turn on and the screen … read more
Josh
Josh
8,551 satisfied customers
My kindle is going off and on and is frozen on a page in
Hi, my kindle is going off and on and is frozen on a page in current read even though i have read on. Hope this makes sense … read more
Randy Boman
Randy Boman
Internet Technology Consultant
High School or GED
2,183 satisfied customers
I have a kindle ereader I purchased on February 20. I have
I have a kindle ereader I purchased on February 20. I have used it only once. I charged it with the cable I purchased at the same time. It stayed charged for 2 days. I have been trying to charge it si… read more
Harry
Harry
2,803 satisfied customers
My Kindle suddenly froze on a "on device" page. I had
My Kindle suddenly froze on a "on device" page. I had ordered some books and was trying to remove one I had just read. The battery indicator has not moved and this page has been up for 2 days. … read more
Aric
Aric
Technician
Run A/V and repair business for over
53,968 satisfied customers
Frozen screen, will not turn off. Yesterday. Have held power
Have held power button several times for over 60 seconds … read more
Aric
Aric
Technician
Run A/V and repair business for over
53,968 satisfied customers
Yesterday, the screen froze so I turned it off. Now it won't
Yesterday, the screen froze so I turned it off. Now it won't go back on again. … read more
Josh
Josh
8,551 satisfied customers
My Kindle reader is frozen and will not open. It shows the
My Kindle reader is frozen and will not open. It shows the word Kindle in various display on the screen. It's locked on this display … read more
Rahul P.
Rahul P.
Bachelor's Degree
971 satisfied customers
My kindle has frozen. have tried to turn of and on and
my kindle has frozen. have tried to turn of and on and nothing happens. … read more
Josh
Josh
8,551 satisfied customers
Zee
zee … read more
Randy Boman
Randy Boman
Internet Technology Consultant
High School or GED
2,183 satisfied customers
my kindle appears to be frozen with a blank screen& a small
my kindle appears to be frozen with a blank screen& a small circle in the top left hand circle....the power button will n ot stay on unless you hold it.....can you help?… read more
Thomas
Thomas
IT Manager
Associate Degree
1,677 satisfied customers
My Kindle froze last night. I had been reading it on the plane,
My Kindle froze last night. I had been reading it on the plane, shut it down, went home and tried to read it before bed. But it froze on the Virginia Woolf page but it looks like at Etch-A-Sketch draw… read more
Simit
Simit
Bachelor's Degree
3,758 satisfied customers
My first generation kindle froze in the middle of a hard reboot
My first generation kindle froze in the middle of a hard reboot last night and would not turn off or finish the reboot. It has been charging for several hours and the light is still yellow and the scr… read more
Josh
Josh
8,551 satisfied customers
eREADER froze in the middle of putting in some details for
eREADER froze in the middle of putting in some details for home wireless network, refused to do anything, I then tried to reboot the kindle and eventually held in the power slider and the home key, no… read more
Viet - Printer Tech
Viet - Printer Tech
Computer Technican
Bachelor's Degree
6,596 satisfied customers
The kindle froze on the internet connection page - stayed that
The kindle froze on the internet connection page - stayed that way until I charged again, then went to a blank screen that is where it has stayed despite continued charging.… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
I have a first generation Kindle. Today I turned it on to got
I have a first generation Kindle. Today I turned it on to got the store and browse for a new book. The screen froze on "wireless connecting. I just thought the battery was low, however I have not char… read more
Mike
Mike
Technical Consultant
Working on MBA
1,312 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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