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My child changed some settings but does not remember what or…

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My child changed some...

My child changed some settings but does not remember what or how. now my screen is white. if I swipe up, I get the book but cannot access home screen icons etc. HELP

Technician's Assistant: When could you last access your device?

She made the changes a couple of hours ago. so just before that

Technician's Assistant: Have you tried a Factory Reset? The E-reader Expert can walk you through this to ensure you don't lose your e-books and other data.

Have no clue what a Factory Reset entails. Can you tell me how long it will take

Technician's Assistant: The E-Reader Specialist will be able to walk you through that. Anything else you want the E-reader Expert to know before I connect you?

I only can spend an hour now otherwise I will need to come back when I have more time. what do you think

Submitted: 7 months ago.Category: E-Readers
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Answered in 54 minutes by:
12/6/2017
Electronics Technician: info tech, Technician replied 7 months ago
info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 16,262
Experience: E-Reader Expert
Verified
Hello
WelcomePlease hold down the on off switch on the kindle for 40 seconds,the kindle will reboot,let me know how this works out pleaseAnthony
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