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The screen is frozen with lines down part of the screen the
The screen is frozen with lines down part of the screen the screen. I have tried to reset and it is unresponsive. I cannot get to the home page or any other page. The kindle keyboard is fully charged.… read more
Md. Sadique
Md. Sadique
self employed
Diploma in applied electronics
1,880 satisfied customers
My Kindle screen is frozen and the power switch will not
My Kindle screen is frozen and the power switch will not stay on or will the green light come on. I have tried in vain to reboot, but Kindle will not shut down. I recently was reading it on a flight a… read more
Richard
Richard
Customer Service
50,015 satisfied customers
My kindle seems to have frozen with the screen saying Power
My kindle seems to have frozen with the screen saying Power not responding … read more
Josh
Josh
It Support Specialist
Associate Degree
759 satisfied customers
I have a kindle that is likely1st generation & it's frozen.
I have a kindle that is likely1st generation & it's frozen. I can't get it to shut down or anything. When I slide the button to turn it off to reboot or restart, it only blinks twice and then does not… read more
Josh
Josh
It Support Specialist
Associate Degree
759 satisfied customers
Although my Kindle is fully charged it will not turn on. It
Although my Kindle is fully charged it will not turn on. It is frozen on a page where I was trying to order a book online. … read more
Josh
Josh
It Support Specialist
Associate Degree
759 satisfied customers
My kindle paperwhite has frozen. It does not respond to
my kindle paperwhite has frozen. It does not respond to anything; even being charged or shut down. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,472 satisfied customers
My kindle just stopped working last night. It is about a
My kindle just stopped working last night. It is about a year and a half old. As I went to "turn the page" it froze. I tried shutting it down, but it wouldn't do that either. I did also try charging i… read more
Richard
Richard
Customer Service
50,015 satisfied customers
I turned off my kindle last night and all was well. This morning
I turned off my kindle last night and all was well. This morning it will not come on! The green light comes on but the pages do not show. I charged it and tried again and the same thing happened. What… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
539 satisfied customers
Reading outside yesterday and put my kindle touch down while
Reading outside yesterday and put my kindle touch down while I went to answer the phone. When I returned it was on screen saver and would not turn back on. Took it inside and after an hour it still wo… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
539 satisfied customers
My kindle is locked up . I cant get it to do anything I tried
My kindle is locked up . I can't get it to do anything I tried charging it but it keeps shutting off. It is frozen on http://amazon.com/ap/sign. I was trying to sign into Amazon.com. Last night when I… read more
Cory
Cory
Vocational, Technical or Trade Scho
637 satisfied customers
Kindle screen is frozen on a screen-saver image. I cannot
Kindle screen is frozen on a screen-saver image. I cannot shut down or restart Kindle in usual manner. I plugged in charger and have left it for most of the last two days. The yellow light is showing,… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My Kindle froze last night. I had been reading it on the plane,
My Kindle froze last night. I had been reading it on the plane, shut it down, went home and tried to read it before bed. But it froze on the Virginia Woolf page but it looks like at Etch-A-Sketch draw… read more
Simit
Simit
Bachelor's Degree
3,715 satisfied customers
Last night my Kindle stopped letting me read the books I have
Last night my Kindle stopped letting me read the books I have downloaded. The menu works but if I try to access a particular book, the header with the name of a book comes up but it is the same no mat… read more
Josh
Josh
It Support Specialist
Associate Degree
759 satisfied customers
Kindle is stuck on a page display and will not change or shut
Kindle is stuck on a page display and will not change or shut down. i tried sliding the power slide across and held it for well over one minute but nothing has changed… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My Kindle has stopped working. I charged it overnight but only
My Kindle has stopped working. I charged it overnight but only get a blank screen. I had opened it last night, but was unable to turn the page. It seemed frozen. After the overnight charge I am now un… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
my Kindle seems to have frozen It started last night when
my Kindle seems to have frozen It started last night when it unexpectedly lost the wifi connection I shut it down last night and plugged it in to charge the battery This morning it showed a blank scre… read more
Simit
Simit
Bachelor's Degree
3,715 satisfied customers
My Kindle seems to be frozen. I cant move pages and cant
My Kindle seems to be frozen. I can't move pages and can't slide button on bottom. I charged it last night and have a green light, but it now shows that I have no battery power; it also tells me I'm n… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
The brand new Kindle that I received at Christmas is frozen
The brand new Kindle that I received at Christmas is frozen in the sleep mode. It was fully charged upon receipt, I have only used it for about one (1) hour because of a heavy work load. I tried to us… read more
Andy
Andy
Ereader Expert
MS Electrical Engineering
1,005 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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