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My wife's Amazonkindle needed an update, but it wasn't done.

Customer Question
My wife's Amazonkindle needed...

My wife's Amazonkindle needed an update, but it wasn't done. now she can't connect at all. Where can I take it to fix?

Technician's Assistant: Who makes your router?

Router?

Technician's Assistant: What have you tried so far?

Missed the kindle update deadline. Tried to manually update 3.4 and 3.4.2 version but doesn't want to install and doesn't work.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Tried https:/www.cnet.com/how-to/how-to-update-kindle-lost-connectivity-wi-fi/

Submitted: 7 months ago.Category: E-Readers
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Answered in 5 minutes by:
12/5/2017
Electronics Technician: Richard, Customer Service replied 7 months ago
Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 47,272
Experience: Avid repairer and trouble shooter of E-Readers
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

I can do this for you here.

Can you tell me the model of the kindle please?

Thank you

Ask Your Own E-Readers Question
Customer reply replied 7 months ago
Hi Richard, unfortunately I don't have the Kindle or the details you require with me at the moment.
Could I contact you tomorrow? or you can e-mail me tomorrow?
Have you got my address?
Electronics Technician: Richard, Customer Service replied 7 months ago
Phone call session started
Electronics Technician: Richard, Customer Service replied 7 months ago

calling

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Satisfied Customers: 47,272
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