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Had to change my email and password with Amazon they said it…

Customer Question
Had to change my...

Had to change my email and password ***** Amazon they said it would change with you but my new stuff doesn't work not does my old one help you charge me and I can't use any thing help please

Technician's Assistant: When could you last access your Amazon device?

I can shop but it been sent 6-8 weeks

Technician's Assistant: Did you try resetting through Amazon's online password ***** tool?

That how I change it and checked with them they said the change went through yet I can not get on my kindle

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

Not that I know of

Submitted: 7 months ago.Category: E-Readers
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Answered in 1 minute by:
12/5/2017
Electronics Technician: JustAnswer, Customer Service replied 7 months ago
JustAnswer
JustAnswer, Customer Service
Category: E-Readers
Satisfied Customers: 22
Experience: JustAnswer
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Electronics Technician: Aparna Indresh,
 replied 7 months ago
Aparna Indresh
Category: E-Readers
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Electronics Technician: Aparna Indresh,
 replied 7 months ago

It sounds like you want to change your amazon email address and the password ***** yes please follow the below steps:

To change account settings:

  1. Go to https://www.amazon.com/gp/css/homepage.html and select Login & Security.first login with your current amazon account
  2. Click Edit next to the account information you'd like to update.
  3. Follow the on-screen instructions and click Save Changes.
  4. Click Done after you've completed all your updates.

Note:

  • If you change the e-mail address on your account to an e-mail address that is already associated with another Amazon account, we will ask that you first verify your e-mail address. For more information, go to Verify Your E-mail Address for a New Account .
  • If you change your e-mail address, all subscriptions and communications preference will automatically be associated with your new e-mail address.

Please let me know if it works for you if it does not we will try alternate solution.

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