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In hope you can help I just received a brand new Kindle

Customer Question
In hope you can...

In hope you can help I just received a brand new Kindle paperwhite reader connected to the internet I have an existing amazon account but my email address has an _ in it, but the paperwhtie does not have that on the soft keyboard and \I want to download all of the books I have at Amazon Please advise

Technician's Assistant: Does your network appear in the Wi-Fi list on your Kindle?

Yes, that is not the problem, please read my request before responding

Technician's Assistant: Are other devices (computer, phone, etc.) connecting to the router?

Give me a break I am connected to the internet but to get in my account I need to put in my email address- no? but the soft keyboard does not have _ my email address is***@******.***

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

Please connect me

Submitted: 4 months ago.Category: E-Readers
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Answered in 9 hours by:
12/5/2017
Electronics Technician: Richard, Customer Service replied 4 months ago
Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 44,602
Experience: Avid repairer and trouble shooter of E-Readers
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

What exactly happens when you try to connect to the internet?

What error do you receive?

Please let me know

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Customer reply replied 4 months ago
DId you bother to read the question at all?
Electronics Technician: Richard, Customer Service replied 4 months ago

Yes, the responses where automatic before from a Bot with pre-recorded responses, you are now speaking to a real person

You will see the key on the keyboard with the 123 and symbols, press it to get to_

Let me know how you go please

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Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 44,602
44,602 Satisfied Customers
Experience: Avid repairer and trouble shooter of E-Readers

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