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Unable to establish connection

Customer Question
unable to establish connection
Submitted: 7 months ago.Category: E-Readers
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Answered in 10 minutes by:
12/4/2017
Electronics Technician: Joe, Technician replied 7 months ago
Joe
Joe, Technician
Category: E-Readers
Satisfied Customers: 7,469
Experience: ASE cert tech for over 12 years, Auto, Marine and Home Electronics professional
Verified

Hello,

Thank you for allowing me to assist you, my name is Joe and I will be happy to help you with your concern today.

Can you please tell me a little more about your question. Unfortunately the only info we received for your question was "unable to establish connection", so I do not know what type of device this relates to.

Thanks,

Joe

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Customer reply replied 7 months ago
I have a Kindle Fire HS 8.6 or maybe 8.9 anyway. I can bring up the kindle and view photos I have taken but cannot email them. Icannot view current emails. I get a message "unable to establish connection"
Electronics Technician: Joe, Technician replied 7 months ago

Can you preform other takes related to internet use on it?

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Customer reply replied 7 months ago
Your question was can I complete other email transactions, right. No I cannot view current emails or send emails
Electronics Technician: Joe, Technician replied 7 months ago

Sorry, what I meant is for example can you go onto amazon and search for things on the kindle or does it result in a connection error?

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Electronics Technician: Joe, Technician replied 7 months ago

Anything other than email that utilizes internet.

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Customer reply replied 7 months ago
I don't shop on my kindle often, but I just tried to do a shop on amazon and the screen asks for like books after selecting it no bad message. So I did with a sorry message unable to preform request.
Customer reply replied 7 months ago
May I ask why you cannot call me. Tks
Electronics Technician: Joe, Technician replied 7 months ago

If you search for books and it brings back a list with the search and not an error about connect issues that is more of what I was getting at.

Have you used this kindle previously to view and send emails?

Is that your only email account on the kindle or do you have more than one email account on it and only one is the issue?

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Customer reply replied 7 months ago
When i selected Books. Message came back unable to perform the action you requested. Yes many times I have used this kindle for yrs to view emails, but not send--use computer for this. But I have sent photos many times. I think I only have one email.
Electronics Technician: Joe, Technician replied 7 months ago

Have you tried resetting it yet?

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Electronics Technician: Joe, Technician replied 7 months ago

I just need to know which exact model you have and I can guide you through that process.

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Customer reply replied 7 months ago
where can I find the location to tell you exactly the model I have? Then pls tell me how to reset it. Tks
Electronics Technician: Joe, Technician replied 7 months ago
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Customer reply replied 7 months ago
am not a computer expert but will try to identify. hang on
Customer reply replied 7 months ago
I am afraid I will loose communications with you if I loose this screen
Customer reply replied 7 months ago
if so how do we reconnect
Electronics Technician: Joe, Technician replied 7 months ago

Are you using your kindle to talk to me on here?

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Customer reply replied 7 months ago
no i am using my computer to respond to you.
Customer reply replied 7 months ago
I will respond by my cell
Electronics Technician: Joe, Technician replied 7 months ago

You can just preform this: You can find this sixteen digit code in the box your Kindle came in or when you click on Settings and go to Device Info. Find your specific generation or type based on the first four characters.

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