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When I try to access my email account, it comes up

Customer Question
When I try to...

When I try to access my email account, it comes up connection problem with Yahoo. How do I correct this?

Technician's Assistant: When could you last access your device?

About 2-3 weeks

Technician's Assistant: Have you tried a Factory Reset? The E-reader Expert can walk you through this to ensure you don't lose your e-books and other data.

No

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

Why did this happen?

Submitted: 7 months ago.Category: E-Readers
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Answered in 5 minutes by:
12/4/2017
Electronics Technician: Richard, Customer Service replied 7 months ago
Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 47,146
Experience: Avid repairer and trouble shooter of E-Readers
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Via which program or device are you trying to access your account with?

Please let me know

Thank you

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Customer reply replied 7 months ago
My kindle
Electronics Technician: Richard, Customer Service replied 7 months ago

Thank you

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 60 seconds.

Release, then connect the charger and try to turn on the Kindle and access the account.

Let me know the results please

Thank you

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Customer reply replied 7 months ago
Still cannot access
Electronics Technician: Richard, Customer Service replied 7 months ago

If you click on my link below

http://mail.yahoo.com

Can you sign into your account there?

Please let me know

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Customer reply replied 7 months ago
Not paying another 20.00 to talk
Electronics Technician: Richard, Customer Service replied 7 months ago

You are referring to a service the website offers, which being optional, can be ignored if you do not wish to use it.

Please ignore it and reply here to my last instructions I sent you please

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Customer reply replied 7 months ago
Still giving connection problem yahoo
Electronics Technician: Richard, Customer Service replied 7 months ago

yes. but I am still waiting on a response from you on my last question...

I will again repeat

If you click on my link below

http://mail.yahoo.com

Can you sign into your account there?

I kindly ask please that you reply to me on this question.

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