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Ask Cris Your Own Question
Cris, Technician
Category: E-Readers
Satisfied Customers: 7292
Experience:  A technician which covers all grounds including E-Readers.
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Kindle says there is no WIFI connection. It is requiring a

Customer Question

kindle says there is no WIFI connection. It is requiring a parental code, my husband has passed away and i do not know this information. Please advise. Thanks,Debbie
JA: Does your network appear in the Wi-Fi list on your Kindle?
Customer: No
JA: Are other devices (computer, phone, etc.) connecting to the router?
Customer: yes
JA: Anything else you want the E-reader Expert to know before I connect you?
Customer: sorry, I was mistaken, the computer also gives a message that there is no WIFI connection.
Submitted: 11 months ago.
Category: E-Readers
Customer: replied 11 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer: replied 11 months ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Cris replied 11 months ago.

Hi, thanks for using I am Cris and will be glad to assist you.

Expert:  Cris replied 11 months ago.

Which Kindle model do you have?

Customer: replied 11 months ago.
kindle fire
Expert:  Cris replied 11 months ago.

Please do the following to reset the password.

  1. Enter an incorrect password ***** times.
  2. Tap the orange link that says Reset Your Parental Controls Password. If you don't see this link on your screen, you may need to scroll down in the message window.
  3. Enter your Amazon account password (this is the password ***** used to register your device, and to sign in to Amazon).
  4. Enter your new Parental Controls password.

Let me know the outcome. If it resolves your issue please take a moment to rate my service and submit at the top. If not reply back to me.