E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

Just purchased and cannot get it to connect to my home wifi.

Customer Question
Just purchased and cannot...

Just purchased and cannot get it to connect to my home wifi. Says authentication error. All other devices can connect.

Technician's Assistant: Does your network appear in the Wi-Fi list on your e-reader?

Yes

Technician's Assistant: Are other devices (computer, phone, etc.) connecting to the router?

Yes

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

It is a brand new kindle fire he 8 kids edition

Submitted: 7 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 30 minutes by:
12/3/2017
Electronics Technician: Jason Jones, Technician replied 7 months ago
Jason Jones
Jason Jones, Technician
Category: E-Readers
Satisfied Customers: 19,206
Experience: Years of experience and education.
Verified

Hello,
I look forward to helping you today.

May I ask for the brand and model name of your wireless router or your wireless modem?

Once I have the above requested information, I will be able to give you the correct answer.

I look forward to your response,
Jason

Ask Your Own E-Readers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Dan T. Your Own Question
Dan T.
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 142
142 Satisfied Customers
Experience: DoD master electronics technician

Dan T. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
Kindle fire says cannot authenticate on WiFi, nothing comes
Kindle fire says cannot authenticate on WiFi, nothing comes up to add password … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I have a kindle fire and need some help please. Not really
hello, I have a kindle fire and need some help please … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I just got a new kindle fire and when I set up password it
I just got a new kindle fire and when I set up password ***** says authentication problem. what do I do … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I have the Kindle Fire 8 (7th generation), and for some
Hi. I have the Kindle Fire 8 (7th generation), and for some reason it's having a problem connecting with our Wi-Fi. Can you help? … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
Having authenticity problems getting online. Kindle fire.
using silk to fget online and the message is you aare not online though the settings say we are … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I just bought a third kindle fire was supposed to be a gift
i just bought a third kindle fire was supposed to be a gift but decided to keep it , been trying to get wifi on it won't recognize my password, thing is i have the same password ***** all my devices. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I have a kindle fire and have no problems but have a new
I have a kindle fire and have no problems but have a new kindle fire hd and cannot connect to my internet … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I just purchased the new kindle fire. It will not connect to
I just purchased the new kindle fire. It will not connect to a wifi site … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
My daughter's kindle won't connect to wi-fi all of a sudden,
my daughter's kindle won't connect to wi-fi all of a sudden, it say there is an Authentication problem … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
Bought a paperwhite Kindle. I cannot get into the wi fi even
Bought a paperwhite Kindle. I cannot get into the wi fi even though the wi fi … read more
MD.REHAN
MD.REHAN
self employed
Diploma in applied electronics
836 satisfied customers
I was at a computer workshop & a tutor was helping me
I was at a computer workshop & a tutor was helping me register online with our local newspaper. In the process I put in the wrong password & now get a Token Authentication Error. I need to get back to… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
How do you sync a kids version of the kindle fire? I just
how do you sync a kids version of the kindle fire? I just downloaded minecraft and I have no idea how to get it on the fire … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I Have the kindle fire HD 8. 2nd generation, stopped
I Have the kindle fire HD 8. 2nd generation, stopped connecting to home wifi, all other devices in home connect so it isn't a problem with the wifi, what can be done....have reset to factory defaults,… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
Just connected to and cannot connect my Kindle to wifi.
just connected to Virgin and cannot connect my Kindle to wifi. Help! … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I have a kindle fire 7 and my husband also has one his we
I have a kindle fire 7 and my husband also has one his we were able to get connected but mine won't connect and we have the same wifi but we want different accounts … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I recently upgraded my internet and got a new router, since
I recently upgraded my internet and got a new router, since then my Kindle fire HD keeps giving me message that says there is an authentication problem with my wifi. It also says that the signal is ve… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Hi. Ive purchased a Kindle DXG a few days ago. Im from Tur
Hi. I've purchased a Kindle DXG a few days ago. I'm from Turkey and in Istanbul now. I coulnd't register my device. It doesn't connect to the 3g. It seems on amazon wireless coverage map that it's sup… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
My kindle fire asks for me to connect to the internet every
My kindle fire asks for me to connect to the internet every time i try to enter the games, books i try to open. I click on ok and it always brings you back to the home page. I shouldn't have to connec… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x