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When Windows 10 updated my computer, something happened to…

Customer Question
When Windows 10 updated...

When Windows 10 updated my computer, something happened to my Kobo account. I clicked on the icon and received a message...C:\Program Files (x86)\Kobo\Qt5Gui.dll contains an error. Error status 0xc0000020. May need to be re-installed.

Technician's Assistant: What Kobo model do you have?

Kobo glo

Technician's Assistant: How long has this been going on with your Glo? What have you tried so far?

It started right after the Windows 10 update about a week ago. I shut down the computer then re-started it thinking it was just a little glitch but it is still the same. I do not know much about computers. My son always does things for me but he is working 17 hrs. a day 7 days a week and also lives in Ontario ..I am in Alberta. He does not have enough time for my problems.

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

Am out of books to read on it and have about 7 new ones not downloaded as yet.

Submitted: 8 months ago.Category: E-Readers
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Answered in 4 minutes by:
12/2/2017
Electronics Technician: Cris, Technician replied 8 months ago
Cris
Cris, Technician
Category: E-Readers
Satisfied Customers: 7,018
Experience: A technician which covers all grounds including E-Readers.
Verified

Hi, thanks for using JustAnswer.com I am Cris and will be glad to assist you.

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